FAQ | Viber Business

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How Does the Autoreply Feature Work?


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How does the autoreply feature work?

If a business does not set up a message URL, Viber automatically triggers an autoreply to the user.

This is how auto-reply message looks like: 
<business name> does not currently receive messages. Go to chat info for more contact information.

The text language will be localized according to the user’s device language.

Currently, the default auto-reply message is not customizable. The opportunity for a business to customize this auto-reply message will be available in the future.

Last but not least, businesses will not be charged for auto-reply messages under any circumstances.