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ℹ️ With tyntec, you can integrate Viber Business Messages in two ways:
First, sign up for a free tyntec account. In addition to providing financial reports, online payment options, and invoices, you can also manage your tyntec API keys, which is an essential element to set up your Viber Business Profile.
Once you have an account, check the API Settings section to copy the API key name you will use in your Viber setup (e.g. namecpaas)
In this section, learn what you need to submit to enable a successful registration.
You can always change your Viber Business profile details by contacting tyntec.
ℹ️ Note that a company can have only one businessID (or Viber Business Profile). More than one businessID/profile per company is not supported.
ℹ️ Submission of International Companies
When submitting a global/international company, e.g., Zara, please include written approval from the international brand owner for using service messages on Viber.
When obtaining such approval is impractical, it is possible to name the service with the brand name and local branch (e.g., Zara Belarus). You should include the approval by the local branch that it has the rights to the brand locally and approves the use of Business Messages on Viber under such name.
Submit five logos that will be used in various locations of your business account. After the initial setup, you will be able to update and adjust the logos as needed. These are the logo requirements:
2. PNG format only.
3. Not over 150KB (each).
ℹ️ Once your setup form is submitted and your credits added, tyntec will send you the Warranty Letter via DocuSign. Only after your signature will your setup request be forwarded to Viber for approval.
Once your information has been submitted, and the warranty letter signed, tyntec will forward it to Viber for review. Viber will review the application and approve it, assigning you a unique BusinessID number within 2-3 days. If you choose a date in the future for going live, your Viber Business profile will be set active at your desired date.
With Viber’s approval, tyntec completes the integration process and activates the service for you 🎉