How do I know if my messages have been delivered to the user?
Check this list of error codes that will help you monitor the delivery rates and also identify the reason why a message delivery failed.
Status code | Error on the server | Detailed error |
|---|---|---|
“status”:0 | SRVC_SUCESS | Successfully sent. |
“status”:1 | SRVC_INTERNAL_FAILURE | Internal server error. |
“status”:2 | SRVC_BAD_SERVICE_ID | The ID wasn’t in use for over a year / the ID was recently created and wasn’t uploaded to the server yet. |
“status”:3 | SRVC_BAD_DATA | An error in the request’s structure. Could be missing a comma, brackets, text over 1000 characters, etc. |
“status”:5 | SRVC_BAD_MESSAGE_TYPE | Incorrect message type. Either a non-supported type or an incorrect value. |
“status”:6 | SRVC_BAD_PARAMETERS | Missing mandatory parameters, for example, “tracking_data” when using a two-way message type. |
“status”:7 | SRVC_TIMEOUT | Indicates a server timeout on Viber’s end. |
“status”:8 | SRVC_USER_BLOCKED | The ID was blocked by the user / The user blocked business messages entirely on their device. |
“status”:9 | SRVC_NOT_VIBER_USER | The destination number is not registered as a Viber user. |
“status”:10 | SRVC_NO_SUITABLE_DEVICE | Not an Android or iOS device with a Viber version that supports Business Messages *5.3 and beyond). |
“status”:11 | SRVC_UNAUTHORIZED_IP | The request was sent from a non-whitelisted IP for this ID / An incorrect ID that doesn’t belong to the partner was used in the request. |
“status”:13 | SRVC_NOT_PERMITTED | An error in the billing process – contact billing@tyntec.com |
“status”:18 | SRVC_BAD_LABEL | Missing value/incorrect value in the request for “label” parameter. |
“status”:20 | SRVC_INVALID_TTL | The TTL is under 30 seconds / The TTL is over 1,209,600 seconds. |
“status”:21 | SRVC_WAIT_FOR_USER_RESPONSE | The attempt exceeded the 10-message limit within a session. |
“status”:28 | SRVC_FILE_NOT_PERMITTED | The file that is being attempted to be sent is not in a supported format in this feature. |
“status”:29 | SRVC_BAD_FILE_NAME_LENGTH | The name of the file is more than the maximum of 25 characters. |