FAQ | Viber Business

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

Why Has Viber Rejected My Request for a Business Profile?

FAQs

Viber Business

Getting Started

Overview

How Can I Get the API Key to Set Up My Viber Business Profile?

What Business Name Should I Choose for My Viber Business Profile?

Can I Add More Than 20 Countries for My Business ID?

What’s the Viber Warranty Letter?

What’s the Viber Verified Tick?

What Industries Are Banned From Using Viber Business Messages?

Why Has Viber Rejected My Request for a Business Profile?

Message Types

Overview

How Are My Messages Categorized As Promotional or Transactional?

Does tyntec Support Message Templates for Viber?

How Do I Know If My Messages Have Been Delivered to the User?

Your Viber Account

Overview

Is It Possible to Migrate From One Viber Provider to Another?

Can I Still Use Viber As a One-Way Messaging Service With a Unified Account?

How Does the Autoreply Feature Work?

Why has Viber rejected my request for a Business Profile?

There are two reasons why Viber rejects an application for a Business Profile:

  • The company’s industry is banned from using Viber Business Messages. If that’s the case, Viber’s rejection decision is final and an appeal does not qualify. 

  • The company has provided incorrect information or an admin error has occurred. In that case, our team reaches out to Viber for clarification, so we can revert the decision.

✉️ In case your application has been rejected, contact the Onboarding Team at support@tyntec.com and we’ll be happy to advise further.