FAQ | Viber Business

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

What’s the Viber Verified Tick?

FAQs

Viber Business

Getting Started

Overview

How Can I Get the API Key to Set Up My Viber Business Profile?

What Business Name Should I Choose for My Viber Business Profile?

Can I Add More Than 20 Countries for My Business ID?

What’s the Viber Warranty Letter?

What’s the Viber Verified Tick?

What Industries Are Banned From Using Viber Business Messages?

Why Has Viber Rejected My Request for a Business Profile?

Message Types

Overview

How Are My Messages Categorized As Promotional or Transactional?

Does tyntec Support Message Templates for Viber?

How Do I Know If My Messages Have Been Delivered to the User?

Your Viber Account

Overview

Is It Possible to Migrate From One Viber Provider to Another?

Can I Still Use Viber As a One-Way Messaging Service With a Unified Account?

How Does the Autoreply Feature Work?

What’s the Viber verified tick?

Unlike regular user chats, the business chat will display Viber’s verified icon next to its name. This will allow users to quickly identify and understand that this is a verified business account within their regular chat screen.

The verified tick is shown in a green (or a blue for iOS devices) checkmark.

image_docs_viber_business_faqs_001_2x

Companies applying for a Viber Business Profile get the verified tick automatically associated with their business ID. No additional process or application is needed.