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Channel | Viber Business

Personalize conversations with Viber users throughout the customer journey, from product discovery to customer care. Relevant especially in CIS, CEE, Southeast Asia, Middle East and MENA regions, you can generate leads and increase conversions with one of the top chat apps worldwide

Create a message

Learn the specifics on how to create a message with text formatting and parameters requirements.

1. Format your text

You can format your message by adding specific markdowns to any text string using the following guidelines:



String to be sent

Appearance on message


One asterisk at each end of the text: *

*This text will be bold*

This text will be bold


One underscore at each end of the text: _

_This text will be in italics_

This text will be in italics


Three backticks at each end of the text: “`

“`This text will be in monospace“`

This text will be in monospace


One tilde at each end of the text: ~

~This text will have a strikethrough~

This text will have a strikethrough

Transactional messages

Note that there must be a space between the last markdown symbol and the next word for the formatting to work. For example:

  • *Viber*business will be shown as *Viber*business
  • *Viber* business will be shown as Viber business

Formatted messages from users will be received on callback text with markdowns.

ℹ️ Only users with Viber version 14.6 and above will be able to see formatting messages; users with older versions will see the markdowns instead.

2. Add media

All business accounts can send text-based messages and rich content options, including images, action buttons, and file sharing. 

Viber messages follow a standard structure and can be one of the following variations:

Text Message


Image only


Text + Action Button


Text, Image + Action Button


ℹ️It’s highly recommended by Viber that customers use only the secure HTTPS protocol when sending image links.

File transfer

You can send and receive files as long as they are on the following list of supported formats and under 200MB:

File type

File formats

File max. size


.doc, .docx, .rtf, .dot, .dotx, .odt, fodt, .txt, .info



.pdf, .xps, pdax, .eps



.xls, .xlsx, .ods, .fods, .csv, .xlsm, .xltx


Files sent from a business account to the user

Files sent to users will be hosted and stored on your side. You will need to add a download link to the request as an action parameter, as well as give users access to the files:

  • File type
  • Filename – maximum 25 characters

  "contentType": "file",
  "file": {
    "url": "string",
    "filename": "string",
    "type": "doc"

Files sent from the user to your business account

Each file sent from the user to you will be stored on Viber’s server for up to 7 days, after which it will no longer be available to download. The file URL can be found in the callback you receive (in the “media” field), with its name displayed in the “file_name” field. 

The user also has the option to share files, photos, videos with the business.

Users will also have the option to send a photo, video, or a GIF back to the business using Viber’s internal camera. 


Media type

Media formats

Media max size


.jpg, .jpeg, .png, .bmp, .gif, .svg, .webp

No limit (gif – 24MB)


.avi, .wmv, .mov, .mp4, .m4v, 3gpp, .3gpp2, .asf, .mkv, .mp2ts, .webm


ℹ️ There is no option to forward other photos or videos from other chats to the selected business chat.


Just like in any Viber chat, you can use emojis sent from the business account. Note that the overall character count of your message should be 1,000 characters or less, including emoji codes and markdowns.

ℹ️ Emojis can be added to the message using emoji codes. Please contact the Onboarding Team at support@tyntec.com for a complete list of emoji codes.

3. Send a message request

To send a simple Viber text message, you provide a recipient phone number (to), specify the channel and channel-specific data, such as your Service ID (from) and the text component of the message with content.

The rateType controls the charging by Viber and the available message types.

The most straightforward request with only required parameters looks as follows:

POST https://api.tyntec.com/conversations/v3/messages
  "to": {{receiverPhoneNumber}}",
   "channel" : "viber",
  "from": "{{viberServiceId}}",
  "rateType": "transaction|promotion|session",
  "content": {     
        "type": "text", 
        "text": "Hello world!"

The initial response is synchronous and contains the ID of your message. This ID is valid for 48 hours to retrieve the message and 90 days for status and history. If you received status 202, then you know your message was accepted for sending.

  "messageId": "8fb360a1-f58c-4af1-932b-8f6651603cd4"