Files sent from the user to your business account
Each file sent from the user to you will be stored on Viber’s server for up to 7 days, after which it will no longer be available to download. The file URL can be found in the callback you receive (in the “media” field), with its name displayed in the “file_name” field.
The user also has the option to share files, photos, videos with the business.
Users will also have the option to send a photo, video, or a GIF back to the business using Viber’s internal camera.