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Viber Business

Viber Business Pricing

Check our pricing plans and offers for Viber Business as a stand-alone API, or combined with Support Inbox.

30-days Free Trial
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Support Inbox
with Viber Business
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Start chatting with customers on their preferred channels and grow your business on Viber and many other channels.
149.00
/ month ¹
  • Free Trial for 30 days ²
  • 1,500 free messages for your trial
  • Pay per message – for transactional and promotional messages ³
  • Pay per session – when customers initiate the conversation ³
  • No extra setup fees
  • 10 agent accounts included
  • 11–30 agents, € 25.00 monthly per agent
  • 31+ agents for free
  • Add other channels (optional)
  • Minimum subscription of 1 month ⁴
30-days Free Trial
image_pricing_support_inbox_growth_header_2x
Support Inbox
with Viber Business
icon_viber_business_24px_color_svg
icon_whatsapp_business_24px_color_svg
icon_sms_24px_color_svg
icon_apple_business_chat_24px_color_svg
icon_facebook_messenger_24px_color_svg
icon_twitter_24px_color_svg
icon_instagram_24px_color_svg
icon_google_business_messages_24px_color_svg
Start chatting with customers on their preferred channels and grow your business on Viber and many other channels.
$
175.00
/ month ¹
  • Free Trial for 30 days ²
  • 1,500 free messages for your trial
  • Pay per message – for transactional and promotional messages ³
  • Pay per session – when customers initiate the conversation ³
  • No extra setup fees
  • 10 agent accounts included
  • 11–30 agents, $ 30.00 monthly per agent
  • 31+ agents for free
  • Add other channels (optional)
  • Minimum subscription of 1 month ⁴

¹ € 149/monthly subscription includes access to the Support Inbox. Viber message fees and a monthly minimum spend, as well as other channel fees are charged separately.
² Only for Support Inbox with Viber Business accounts.
³ Download our Viber Business pricing to view applicable Viber message fees for transactional, promotional, and session messages.
⁴ tyntec customers are billed on a monthly basis. All payments are due and payable within 14 calendar days from the date of the invoice. 

FAQs - Frequently Asked Questions
Your Questions Answered
  • How do I request an account with Viber Business Messages via tyntec?

    To start with Viber Business Messages with tyntec, you can fill out our Viber setup form

     

    Once you’ve completed it, you’ll receive a confirmation and we’ll integrate it onto Viber’s system. We promptly let you know once your account has been setup.

     

    In case your account request has been rejected – which is very rare – we will let you know the reasons why. When this happens, usually it is due to missing or incorrect information. Once your account and serviceIDs have been configured, you can start sending messages to your users.

     

    ℹ️ Find in here more information about our Viber onboarding process.

     

  • How can I test Viber Business Messages via tyntec?

    There are two ways to try out Viber:

     

    • Viber Business Messages API only: create your account and use your 1,500 complimentary messages to try out Viber. 
       
    • Viber Business Messages + Support Inbox: sign up for the free trial here. You can try out the Support Inbox for 30 days with Viber, including 1,500 complimentary messages during the trial period. After the trial, you can continue using the Support Inbox for EUR 149,- /monthly. Viber messages are charged separately and not included in the Support Inbox pricing. 

     

    ✉️ In case you have any questions or want to proceed with a free trial for Viber, please contact our Onboarding team at onboarding@tyntec.com.

  • What’s included in the free trial?

    The tyntec free trial for Viber includes:

     

    • One month free to use the Support Inbox, the tyntec omnichannel platform. During the trial period, you can add up to ten agents and use the platform with all of its features during the trial period. 
       
    • 1,500 complimentary messages to try Viber out. 

     

    The trial does not include:

     

    • Unlimited messaging. After your 1,500 free messages, message consumption will be charged by tyntec. 
       
    • CRM, chatbot integration, and customizations in the Support Inbox. We provide these services free of charge for our paying customers only. After your free trial, you can integrate your CRM, chatbots and customize the tool according to your needs.

     

  • How does Viber bill a business account?

    With Viber, you pay only for the messages you send. However, while we don’t charge any monthly or setup fee, Viber requires a monthly minimum spend. If you reach the minimum spend organically, no extra charges are applied to your business account.

     

    ℹ️ Check more details on Viber billing information here.

     

  • What’s the monthly minimum spend?

    Viber’s monthly minimum spend is the minimum consumption a company is required to pay per month.

     

    Because Viber charges only per message/session, it’s important that companies commit a minimum spend to continue with a business profile. This is required by Viber and has also the goal to avoid setting up many accounts that turn out to be inactive or with very low usage. 

     

    A company is billed a minimum monthly fee for each Business ID. For example: if a service is created on February 2nd/16th/28th, the minimum fee will apply in March. No extra charges are applied if the minimum fee is reached organically.

     

    More information can be found here

  • How can I pay my Viber invoice?

    By the 10th day of the month, we send you an invoice for charges related to the previous month, which includes your message fees (and the Support Inbox monthly fee, if you’re a user of that service).

     

    This is how you can pay your invoice:

     

    • You can pay your invoice on my.tyntec.com. Just proceed to Finance and then Online Payments. Please note that we do not collect money automatically.
       
    • Alternatively, you can pay your invoice via bank transfer (details are in every invoice).

     

    ℹ️ Viber invoices are due after 15 days post payment by default, for both direct enterprises and ISV partners.

     

    ✉️ In case anything is unclear about payments, please contact our Billing team at billing@tyntec.com.

Customer References inline october 2019