icon_viber_business_content_100px_color_

Viber Business

Chat with customers on Viber

Get closer to your customers on Viber. Answer questions, sell products, and grow your business! Try it out for free - no API dev needed, no risk, no long-term commitment.

image_viber_business_header_animation_1440_2x
Customer References inline october 2019
icon_whatsapp_branded_messaging_svg
Branded profile

Get your business ID in your language, with a detailed info page and a verified badge. 

icon_end_to_end_svg
Encrypted and secure

End-to-end encryption and GDPR compliance mean your conversations are secure. 

icon_system_integrations_svg
Flexible integration

Decide to use tyntec’s API for Viber or the omnichannel platform, the Support Inbox. 

Rich, two-way chats

Use Viber’s native two-way and rich media messaging to pimp up your customer conversations. Available for promotional, transactional, and conversational messages.

image_viber_business_marketing_campaigns_2x

Marketing campaigns

Reach new and existing customers with targeted marketing campaigns. Broadcast special deals and offers, send coupons and vouchers, and more, on Viber Business.

Send up to 1,000 characters powered with media content, interactive buttons, and links.

Learn more about Promotional Messages

image_viber_business_customer_support_2x

Let your customers get in touch

Create personalized 1:1 experiences on Viber. Customers can initiate conversations with brands to solve issues, ask questions, and provide feedback. 

Accelerate issue resolution and improve customer happiness with a digital and cost-effective channel. 

Learn more about Viber Sessions

image_viber_business_transactional_messages_2x

Transactional Messages

Send relevant information throughout the customer journey, from travel notifications to appointment reminders and payment requests.

Create a unique customer experience at every touchpoint of your user journey.

Learn more about Transactional Messages

How to integrate? It’s up to you!

Integrate with your preferred applications or leverage our Support Inbox with Viber.

image_viber_business_conversations_api_2x

Integrate the Viber Business Messages API into your existing system, like your CRM or any other software.

Get started
Check our API Reference
Check our Documentation

image_viber_business_support_inbox_2x

Manage customer conversations on Viber with tyntec's Support Inbox. Broadcast messages, reply to customer inquiries, and more in one place available for your human and virtual agents.

Get started
Learn more about Support Inbox

Simple and transparent pricing

icon_viber_business_pay_per_message_svg
Pay per message

For transactional and promotional you only pay for your consumption per message sent. 

icon_viber_business_pay_per_session_svg
Pay per session

When your customers initiate the chat, a session opens—pay per 24-hour or 60 messages session.

icon_viber_business_minimum_monthly_spend_svg
Monthly minimum spend

A monthly minimum spend applies per business account for all message types exchanged in your business profile. 

Get started with Viber Business

icn_img_number_1svg
Sign Up for Viber Business

Create your tyntec account, then fill out the Setup Form.

icn_img_number_2svg
Sign the Warranty Letter

Sign Viber’s standard Warranty Letter to finalize your registration.

icn_img_number_3svg
Start your trial

We’ll configure your Viber Business Profile and connect it to the Support Inbox (optional). Use 1,500 complimentary messages to test Viber!

Features and advantages

Get a complete Viber service with tyntec.

Rich media

Combine text with URLs, images, files, emojis, and CTA buttons for memorable experiences.

Omnichannel API

Use tyntec’s Conversations API to access Viber and other messaging channels. 

Integrations

Get shortcut integrations for Microsoft Dynamics and Zapier with Viber - for free.

No-code Support Inbox

Use Viber on the Support Inbox to manage all your Viber chats. 

Improved Overlay

Reduce block rates by enabling users to preview and allow future messages. 

Service & docs

Guided onboarding, customer service, and comprehensive dev docs. 

Your Questions Answered
  • How do I request an account with Viber Business Messages via tyntec?

    To start with Viber Business Messages with tyntec, you can fill out our Viber setup form

     

    Once you’ve completed it, you’ll receive a confirmation and we’ll integrate it onto Viber’s system. We promptly let you know once your account has been setup.

     

    In case your account request has been rejected – which is very rare – we will let you know the reasons why. When this happens, usually it is due to missing or incorrect information. Once your account and serviceIDs have been configured, you can start sending messages to your users.
     

    ℹ️ Find in here more information about our Viber onboarding process.

  • Can I request different messaging services in one account?

    Yes, you can use promotional, transactional, and conversational messages in one Viber Business Profile.  
     

    ℹ️ Note that regardless of the message type you're using on your Viber Business Profile, the monthly minimum spend is just charged once and associated with your business ID. 

  • How can I test Viber Business Messages via tyntec?

    There are two ways to try out Viber:

     

    • Viber Business Messages API only: create your account and use your 1,500 complimentary messages to try out Viber. 
       
    • Viber Business Messages + Support Inbox: sign up for the free trial here. You can try out the Support Inbox for 30 days with Viber, including 1,500 complimentary messages during the trial period. After the trial, you can continue using the Support Inbox for EUR 149,- /monthly. Viber messages are charged separately and not included in the Support Inbox pricing. 


    ✉️ In case you have any questions or want to proceed with a free trial for Viber, please contact our Onboarding team at onboarding@tyntec.com.

  • What’s included in the free trial?

    The tyntec free trial for Viber includes:

     

    • One month free to use the Support Inbox, the tyntec omnichannel platform. During the trial period, you can add up to ten agents and use the platform with all of its features during the trial period. 
    • 1,500 complimentary messages to try Viber out. 

     

    The trial does not include:

     

    • Unlimited messaging. After your 1,500 free messages, message consumption will be charged by tyntec. 
    • CRM, chatbot integration, and customizations in the Support Inbox. We provide these services free of charge for our paying customers only. After your free trial, you can integrate your CRM, chatbots and customize the tool according to your needs.
  • What happens after the trial?

    After the trial, the customer needs to decide to continue or cancel the subscription.

     

    If you decide to continue with Viber + Support Inbox:

     

    • In this option, you will be charged a monthly fee of EUR 149 for the Support Inbox, plus the Viber message fees. The Support Inbox monthly fee excludes the costs related to Viber messages, which are charged separately from the platform. 

     

    If you decide to continue with tyntec’s API for Viber Business Messages (without Support Inbox):

     

    • In this option, you will be charged for your Viber message consumption. In case your consumption is below the minimum you will be charged for the minimum only.

     

    If you decide to cancel all services:

     

    • We require a written note to cancel your services. Note that the monthly minimum spend applies automatically for Viber if the customer does not cancel or deactivate the account, one business day before the end of the month. 
    • If you decide to discontinue our service after the trial, we'll not charge you anything.

     

    After the trial, if you’re unsure whether to proceed, it’s possible to deactivate the account instead of canceling it. A deactivation would prevent you from having to restart the onboarding of a Viber business profile and is not billable. A business profile can be deactivated up to three times a year.

image_free_trial_icon_svg

Start your Free Trial

Get started with your 30-day free trial for the Support Inbox with Viber. 

Customer References inline october 2019