Solutions

TRAVEL

First-class customer service with messaging

Engage your customers before, during and after their trip with ancillary promotions and sales, travel alerts, and customer service.

Get more information

20%

more booking conversions with personalized customer chats.

faster customer service when chat apps are implemented.

75% +

monthly average First Contact Resolution rate (FCR).

Manage the travel journey

Notifications
Over 70% of travelers prefer to be notified by messaging. Send relevant updates, such as flight alerts, lost luggage information, welcome messages and early check-in.

Click-to-Chat
Boost your Facebook and Instagram ads with the click-to-WhatsApp feature to personalize sales and increase bookings.

Virtual Concierge
From airlines to hospitality, virtual concierge services are booming. Hotels that have installed chat-powered virtual concierges have seen a 12% increase in revenue per room.

Customer service for travellers
Digitize your helpdesk with messaging to handle refunds, cancellations, changes and more.

CX Tools for Travel

Omnichannel Inbox
Manage your customer chats on Conversations Inbox, an intuitive platform. WhatsApp, Viber, and more supported.

Learn more about Conversations Inbox

Conversations API
Add our platform-agnostic Conversations API to your booking, reservations, PMS or contact center systems.

Learn more about Conversations API

Connect your systems
Use our pre-built integrations to Salesforce, Hubspot, Microsoft Dynamics to integrate WhatsApp & co. into your systems.

Learn more about Integrations

Integrate your chatbot
70% of all customer interactions are expected to include chatbots by 2022. In travel, bots help contact centers answer more inquiries without additional agents.

Made for Travel & Hospitality

Get inspired on how messaging solutions help your business across the travel journey.

Pre-trip

Increase travel bookings.

Click-to-WhatsApp ads
Marketing outreach
Travel tips
Personalized travel concierge
Trip availability requests
Pre-trip information
Booking information

The trip

Provide all the info travelers need during their trip.

Check-in
Flight alerts
Boarding passes
Itinerary information
Welcome messages
Bag collection
Order changes and cancellations

After-trip

Support your customers and increase loyalty.

Refund request handling
Feedback and loyalty programs
Rebooking
Customer support

“tyntec’s developers helped us a lot in integrating. We had a very short time to market. It took only two weeks and there was outstanding support from the beginning to the end of the integration. We are very happy that we chose tyntec as an implementation provider.”

Johannes Skrivanek, Head of Digital Marketing at GlobeAir

More Insights

image_lp_solutions_travel_newsbox_002_2x

Start your 30-day free trial

Travel trends may be unusual right now but those on the move expect relevant, fast and personalized customer service from travel and tourism companies. WhatsApp Business enables immediate conversations with travellers before, during and after a trip, with instant notifications, virtual concierge services, and guided sales. Explore how it works and sign up for your 30-day free trial below.

Get more information