TRAVEL

First-class customer service with messaging

Engage your customers before, during and after their trip with ancillary promotions and sales, travel alerts, and customer service.

Lottie file
icon_conversion_rate_360w_svg
20%

more booking conversions with personalized customer chats.

icon_country_messages_360w_svg
2x

faster customer service when chat apps are implemented.

icon_user_interactions_360w_svg
75% +

monthly average First Contact Resolution rate (FCR).

Lottie file

Use cases for Travel

Manage the travel journey


Notifications
Over 70% of travelers prefer to be notified by messaging. Send relevant updates, such as flight alerts, lost luggage information, welcome messages and early check-in.

Click-to-Chat
Boost your Facebook and Instagram ads with the click-to-WhatsApp feature to personalize sales and increase bookings.

Virtual Concierge
From airlines to hospitality, virtual concierge services are booming. Hotels that have installed chat-powered virtual concierges have seen a 12% increase in revenue per room.

Customer service for travellers
Digitize your helpdesk with messaging to handle refunds, cancellations, changes and more.

Lottie file

Solutions

CX Tools for Travel


Omnichannel Inbox
Manage your customer chats on Support Inbox, an intuitive platform. WhatsApp, Viber, and more supported.

Learn more about Support Inbox

Conversations API
Add our platform-agnostic Conversations API to your booking, reservations, PMS or contact center systems.

Learn more about Conversations API

Connect your systems
Use our pre-built integrations to Salesforce, Hubspot, Microsoft Dynamics to integrate WhatsApp & co. into your systems.

Learn more about Integrations

Integrate your chatbot
70% of all customer interactions are expected to include chatbots by 2022. In travel, bots help contact centers answer more inquiries without additional agents.

Made for Travel & Hospitality

Get inspired on how messaging solutions help your business across the travel journey.

icon_product_discovery_svg

Pre-trip

Increase travel bookings.

  • Click-to-WhatsApp ads
  • Marketing outreach
  • Travel tips
  • Personalized travel concierge
  • Trip availability requests
  • Pre-trip information
  • Booking information
icon_mobile_sales_svg

The trip

Provide all the info travelers need during their trip.

  • Check-in
  • Flight alerts
  • Boarding passes
  • Itinerary information
  • Welcome messages
  • Bag collection
  • Order changes and cancellations
icon_after_sales_svg

After-trip

Support your customers and increase loyalty.

  • Refund request handling
  • Feedback and loyalty programs
  • Rebooking
  • Customer support

“tyntec’s developers helped us a lot in integrating. We had a very short time to market. It took only two weeks and there was outstanding support from the beginning to the end of the integration. We are very happy that we chose tyntec as an implementation provider.”

Johannes Skrivanek, Head of Digital Marketing at GlobeAir

globeair_quote_1x

More Insights

img_free_trial_teaser_top_2

Start your 30-day free trial

Travel trends may be unusual right now but those on the move expect relevant, fast and personalized customer service from travel and tourism companies. WhatsApp Business enables immediate conversations with travellers before, during and after a trip, with instant notifications, virtual concierge services, and guided sales. Explore how it works and sign up for your 30-day free trial below.

You’ve come to the right place

icon_headquarter_svg
Flexible Tools for CX

Use the Conversations API or Support Inbox - it's up to you. 

icon_whatsapp_group_messaging_svg
24/7/365 Support

You get all the help you need during and after onboarding – 24/7/365.

icon_strict_data_protection_svg
GDPR Compliance

We take security and privacy seriously and are GDPR compliant.