TELCOS

Crack down on customer churn

Shift customer service to messaging - and increase retention rates big time.

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50%

of telco leaders place digital customer experiences as a top-three spending priority.

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80%

of telco customers recommend WhatsApp as a service channel.

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2x

more customer service tickets are handled via WhatsApp & co. than voice channels.

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Use Cases for Telecom Operators

Scale customer service


Customer service
Answer enquiries, handle complaints and proactively reach out to your customers with WhatsApp, Viber and more.

Notifications
Send confirmation orders, payment reminders, phone/SIM card delivery information and contract upgrades.

Click-to-WhatsApp
Connect your Facebook and Instagram ads with WhatsApp to personalize sales.

Conversational Marketing
Offer guided shopping to undecided customers, provide personalized offers and reward loyal customers.

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Solutions

Retain customers with messaging


Omnichannel Support Platform
Manage customer chats from WhatsApp, Viber and more in an intuitive platform for your agents.

Learn more about Support Inbox

Conversations API
If you prefer to integrate WhatsApp & co. into your existing system, plug in our Conversations API.

Learn more about Conversations API

Connect your systems for full context
Use our third party integration to Salesforce, Hubspot, Microsoft Dynamics to manage and feed conversations with your data.

Learn more about Integrations

Scale service with chatbots
Use out-of-the-box or tailored chatbots to power customer service around the clock and accelerate resolution times.

Made for Telcos of all sizes

Get inspired about how messaging solutions help telecom operators across the customer journey.

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Product Discovery

Increase brand awareness and boost sales.

  • Click-to-WhatsApp ads
  • Marketing outreach
  • Guided shopping
  • Product availability requests
  • Requests for store location and opening times
  • Self-service options
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Purchase & Delivery

Guide your customers to sign up for telco contracts.

  • Payment links
  • Order confirmations
  • Billing notifications
  • Phone / SIM card delivery updates and scheduling
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Customer Retention

Support your customers and increase loyalty.

  • Returns and refund requests
  • Feedback and loyalty programs
  • Upselling
  • Customer support

More Insights

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Start your 60-day free trial

The pressure on telcos to retain customers has increased in recent years and digital experiences can be the reason a consumer sticks around or leaves. From making the first purchase to upgrading or renewing a contract, offer simple and personalized customer support via WhatsApp Business and reduce customer churn. Explore how it works and sign up for your 60-day free trial below.

Available to medium and large enterprises only

You’ve come to the right place

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Flexible Tools for CX

Choose what's relevant for you - API, Support Inbox and/or chatbots. 

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Round-the-Clock Support

You get all the help you need during and after onboarding – 24/7/365.

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High Security Standards

We take security and privacy seriously and are GDPR compliant.