TELCOS

Crack down on customer churn

Shift customer service to messaging - and increase retention rates big time.

Get started
Get more information

 

icon_active_users_360w_svg
50%

of telco leaders place digital customer experiences as a top-three spending priority.

icon_country_messages_360w_svg
80%

of telco customers recommend WhatsApp as a service channel.

icon_user_interactions_360w_svg
2x

more customer service tickets are handled via WhatsApp & co. than voice channels.

Use Cases for Telecom Operators

Scale customer service


Customer service
Answer enquiries, handle complaints and proactively reach out to your customers with WhatsApp, Viber and more.

Notifications
Send confirmation orders, payment reminders, phone/SIM card delivery information and contract upgrades.

Click-to-WhatsApp
Connect your Facebook and Instagram ads with WhatsApp to personalize sales.

Conversational Marketing
Offer guided shopping to undecided customers, provide personalized offers and reward loyal customers.

Solutions

Retain customers with messaging


Omnichannel Support Platform
Manage customer chats from WhatsApp, Viber and more in an intuitive platform for your agents.

Learn more about Support Inbox

Conversations API
If you prefer to integrate WhatsApp & co. into your existing system, plug in our Conversations API.

Learn more about Conversations API

Connect your systems for full context
Use our third party integration to Salesforce, Hubspot, Microsoft Dynamics to manage and feed conversations with your data.

Learn more about Integrations

Scale service with chatbots
Use out-of-the-box or tailored chatbots to power customer service around the clock and accelerate resolution times.

Made for Telcos of all sizes

Get inspired about how messaging solutions help telecom operators across the customer journey.

icon_product_discovery_svg

Product Discovery

Increase brand awareness and boost sales.

  • Click-to-WhatsApp ads
  • Marketing outreach
  • Guided shopping
  • Product availability requests
  • Requests for store location and opening times
  • Self-service options
icon_mobile_sales_svg

Purchase & Delivery

Guide your customers to sign up for telco contracts.

  • Payment links
  • Order confirmations
  • Billing notifications
  • Phone / SIM card delivery updates and scheduling
icon_after_sales_svg

Customer Retention

Support your customers and increase loyalty.

  • Returns and refund requests
  • Feedback and loyalty programs
  • Upselling
  • Customer support

More Insights

image_lp_solutions_telcos_newsbox_001_2x
image_lp_solutions_telcos_newsbox_002_2x
image_lp_solutions_telcos_newsbox_003_2x
img_free_trial_teaser_top_2

Start your 60-day free trial

The pressure on telcos to retain customers has increased in recent years and digital experiences can be the reason a consumer sticks around or leaves. From making the first purchase to upgrading or renewing a contract, offer simple and personalized customer support via WhatsApp Business and reduce customer churn. Explore how it works and sign up for your 60-day free trial below.

Get more information

Available to medium and large enterprises only

You’ve come to the right place

icon_headquarter_svg
Flexible Tools for CX

Choose what's relevant for you - API, Support Inbox and/or chatbots. 

icon_whatsapp_group_messaging_svg
Round-the-Clock Support

You get all the help you need during and after onboarding – 24/7/365.

icon_strict_data_protection_svg
High Security Standards

We take security and privacy seriously and are GDPR compliant.