RETAIL

Power conversational commerce

Shift your marketing and customer engagement to messaging. Get all your channels in one place to increase sales performance and streamline customer service.

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20% more sales

conversions with WhatsApp & Co. integrated into your marketing.

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2x faster

customer support when chat apps and bots are implemented.

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98% open rate

for messaging means this is the right channel for notifications and conversations.

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Use Cases for Retail & eCommerce

From discovery to retention


Win back cart abandoners
Guide your customers to checkout with personalized offers and reminders.

Notifications
Send confirmation orders, payment reminders, delivery information, and a lot more.

Click-to-Chat
Boost your Facebook and Instagram ads with the click-to-WhatsApp feature for a personalized sales approach.

Customer service
Support your customers whenever they face issues or have a question. Deflect incoming voice calls to messaging to increase efficiency in your contact center.

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Solutions

Pick and choose what you need


Omnichannel Platforms
Create campaigns and handle inquiries on omnichannel platforms that help you manage the customer journey. WhatsApp, Viber, SMS and more supported.

Learn more about Support Inbox
Learn more about Engagement Platform

Conversations API
Leverage WhatsApp, Viber and other great channels with the Conversations API - and plug it to your system.

Learn more about Conversations API

Connect your systems
Plug WhatsApp & Co. with your systems with our pre-built integrations to Shopify, Hubspot and more.

Learn more about Integrations

Integrate with your chatbot
Connect your chatbot and scale your customer conversations. Use our flow builder to automate processes.

Made for Retail & eCommerce

Get inspired on how messaging solutions can help your business across the customer journey.

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Product Discovery

Make your brand known and increase sales.

  • Click-to-WhatsApp ads
  • Marketing outreach
  • Guided shopping
  • Product availability requests
  • Engagement with customers who’ve abandoned their shopping cart
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Purchase & Delivery

Guide customers to checkout and fulfillment.

  • Payment links
  • Order confirmations
  • Billing notifications
  • Delivery updates and scheduling
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Customer Retention

Support your customers and increase loyalty.

  • Returns and refund requests
  • Feedback and loyalty programs
  • Upselling
  • Customer support

More Insights

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Start your 60-day free trial

Now more than ever, consumers expect to speak with retailers instantly, around the clock and using their go-to messaging apps. WhatsApp Business makes it easy to engage with customers throughout their purchase journey, from discovery to retention. Offer guided shopping, send order updates and provide conversational customer support. Explore how it works and sign up for your 60-day free trial below.

Available to medium and large enterprises only

You’ve come to the right place

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Flexible CX

Choose what CX tools are relevant for you - API, platforms or chatbots. 

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24/7/365 Support

You get all the help you need during and after onboarding – 24/7/365.

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GDPR Compliance

We take security and privacy seriously and are GDPR compliant.