- WhatsApp for the ‘new normal’
- Why conversational commerce is now critical
- How to remove friction in your entire customer journey (discovery, purchase and after sales)
- Automation and chatbots
- Mapped user journeys
WhatsApp for Retail and eCommerce
During the pandemic, huge numbers of folk moved online to order products and services - and this shift will become permanent. In the US alone, 68% of shoppers say they're likely to keep buying essential goods online after the health threats of COVID-19 have subsided.
WhatsApp & co. will play a key role in deepening conversational commerce in a post Covid-19 world. This guide shows you how to leverage this channel amid these challenging times.

About The Author
Manuela Marques Tchoe is tyntec’s Product Marketing Director, bringing 10+ years’ expertise in mobile messaging. A Brazilian expat living in Munich, Manuela has been at tyntec since its startup times, growing and evolving with the company and the messaging industry.