WHATSAPP FOR RETAIL AND ECOMMERCE

How Retailers Leverage WhatsApp in Covid-19 Times

The rise of digitization that has transformed the retail industry will intensify in a world changed by the Coronavirus. Learn how Conversational Commerce with WhatsApp will help online retail succeed in a post Covid-19 world.

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Why You Need It

WhatsApp for Retail and eCommerce

During the pandemic, huge numbers of folk moved online to order products and services - and this shift will become permanent. In the US alone, 68% of shoppers say they're likely to keep buying essential goods online after the health threats of COVID-19 have subsided.

WhatsApp & co. will play a key role in deepening conversational commerce in a post Covid-19 world. This guide shows you how to leverage this channel amid these challenging times.

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WHAT YOU WILL LEARN

WhatsApp eCommerce Playbook: How Online Retail Can Leverage WhatsApp to Succeed in a Post COVID-19 World

  • WhatsApp for the ‘new normal’
  • Why conversational commerce is now critical
  • How to remove friction in your entire customer journey (discovery, purchase and after sales)
  • Automation and chatbots
  • Mapped user journeys
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Manuela Marques Tchoe – Product Marketing Director

About The Author

Manuela Marques Tchoe is tyntec’s Product Marketing Director, bringing 10+ years’ expertise in mobile messaging. A Brazilian expat living in Munich, Manuela has been at tyntec since its startup times, growing and evolving with the company and the messaging industry.