Guide | Mobile Chat

A Beginner's Guide to Conversational Commerce

People like to chat. Now with businesses too, not just with their friends and family. Driven by easy-to-integrate communication APIs, companies are interacting with customers in more human-like ways.



What's in the guide

Conversational commerce is an automated way for a company to interact with online shoppers on a one-on-one basis through channels such as texting, voice assistants and social chat apps.

When a brand takes its place in those conversations, it shows up as simply another contact, ready to chat and transact at any time. Interacting with customers this way is starting to reshape customer experience across the entire customer journey.

Conversational Commerce Guide, tyntec

Guide Contents

Download the Beginner's Guide to Conversational Commerce

In the Conversational Commerce Guide, you’ll learn:

  • What Conversational Commerce is
  • Why it's important now
  • Which tech options are available
  • How to decide if it's the right option for you
  • How to get started with 8 simple steps
Jean picture author

Jean Shin - Strategic Marketing Director

About the Author

Jean Shin is tyntec’s Strategic Marketing Director. As a seasoned content strategist and editor, Jean excels in connecting key business insights with technological innovations and helping organizations create greater value through co-creation.

A transplant from New York, Jean now lives in Munich. Building on her 10 years of experience with Samsung’sDigitAll publication, she continues to cover the mobile industry.