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When a business sends a message to a Viber user, it will be displayed in a dedicated Viber chat from that sender. The end-users will view the following:
An info page is part of the business profile, where the company can offer information to its users, including:
ℹ️ The business info page is your opportunity to tell Viber users about your business. This page can be accessed by tapping on the information button at the upper right-hand corner of the screen when a chat with your business account is open.
Businesses created before the introduction of the Detailed Info Page appear with the default view.
An overlay will appear on the subscriber’s chat screen upon the first interaction with your business profile. The overlay will allow users to learn more about your business by giving them the option to open the business info page. There’s also an option to stop receiving messages from your account.
ℹ️ The user will continue to see the overlay until they exit out of it.