WhatsApp Business API powered by tyntec

Once your brand is approved, tyntec initiates the setup process to create your WhatsApp Business Account (WABA). Firstly, you will receive an email notification with instructions on how to proceed.

Step 1

You will have to prepare key information for the setup. For example, what's the display information (business name, description, contact details, etc.) that will be in your WhatsApp Business Account? What's your Facebook Business Manager ID to connect your WABA to tyntec?

This is the information you need to enable tyntec to configure your WABA:

• Get your API Key: to associate your future WhatsApp Business Account (WABA) with tyntec, we need to know your API key name. Create an account in tyntec’s Business Center, check “API settings” at the left side menu and collect your API key and your API key name.
• Facebook Business Manager ID: Check here how to get it.
• Phone number: you have to provide a new, valid phone number at this stage. You also need to identify whether this phone number is capable of receiving SMS or whether it’s associated with an IVR. Check the guidelines on how to choose a phone number.
• Display information: define your business name, business description, address, brand image and more. This is the information shown in your WhatsApp Business Profile.
• Webhook URLs (optional): define the webhook URLs for incoming messages and delivery notifications.
• Choose your pricing plan: define your package according to your needs. Check our available pricing packages.

Step 2

Then you can proceed with the completion of the Setup form, which will be sent to you via email.

Step 3

After completion, you will receive a notification on your Facebook Business Manager to accept tyntec to "message on behalf" of your company.

Please note you need admin access to see the “message on behalf of” and accept this request on your Facebook Business Manager.

Step 4

The approval will trigger an invite to verify your business on Facebook. This step is necessary to guarantee that the user experience on Facebook remains safe and trustworthy with legitimate companies only.

Step 5

Your chosen phone number (as per included in the setup form) has to be verified. You will receive a verification code via SMS or phone call (depending on your phone number's capability) and have to share it with tyntec.

Step 6

Your WABA is ready! You can start exchanging messages. Make sure your opt-in is in place and that everything is tested.

Check more details of the process here and our comprehensive checklist.

Companies that want to anticipate customers’ needs can easily use media message templates to send bank statements, boarding passes, order confirmations and more without having to wait for your user to initiate a conversation or reply to your message.

Any industry aiming at implementing the WhatsApp Business API can use this feature. Here are a few examples:

• Retail and e-commerce: send images to descriptions of purchased products, provide receipts, order confirmations, shipping updates and return labels.
• Finance and banking: send account statements, mini balance sheets, invoices and more as PDF files.
• Travel: boarding passes, itineraries, travel vouchers and more.
• Telco: account statements, plan changes, balance updates, etc.

Check our blog post How WhatsApp’s Rich Media Templates Will Remove Friction in CX for more information.

WhatsApp Business pricing with tyntec has the following elements:

• Monthly fee: tyntec offers three packages with a monthly fee (starter, growth and enterprise), and each of them will have certain services and benefits included, such as a certain number of message templates and WhatsApp Business Accounts. Have a look at our Pricing Packages. 
• Messaging fees:
  • tyntec charges a flat rate for sending and receiving messages of EUR 0.004 on a pay-as-you-go basis. Depending on your package, your incoming messages (messages your customers send to you) may be waived.
  • WhatsApp also charges a fee for each message your company sends. There is no WhatsApp fees for incoming messages from your customers. WhatsApp fees are calculated on a country-basis. Please have a look here.

tyntec does NOT charge setup fees.

If you are a technology provider, we’re happy to adjust pricing according to your platform. Please get in touch with us to discuss at onboarding@tyntec.com

Setting up a sandbox environment for WhatsApp is rather tricky, but there are options on how to test the service with minimal effort:

The first option is that tyntec provides you with a number and a tyntec-brand account and you can test it out. This option means you don't have to setup a WhatsApp Business Account.

Alternatively, you can also set up a "right productive" account. You can take this to another provider at any time without making any commitments. It's just a registration. This requires a phone number, your Facebook Business Manager ID and a logo that you can fill out in tyntec’s Set Up Your WhatsApp Business Account form. This is not binding and most customers use it in their pilot phase. This will also make it easier for you and your company.

The benefit of option two is that you have access to the entire feature set and can properly conduct internal tests, instead of using a version that isn’t consistent with reality. Your telephone number will be verified again with a phone call. To make sure your account is verified, we usually schedule a short meeting for this purpose.

Another thing you can do is to use our Echo Channel. With this function, you can do requests against tyntec API without actually reaching the WhatsApp network. tyntec simulates our respective responses, so you can test out our API with minimum effort. All the messages can be simulated for the testing, so you can check the connection to our APIs without any productive traffic. Check more information here.  

Book a demo with us if you're planning to setup a pilot project and how tyntec can help out.

tyntec's API for WhatsApp Business is platform-agnostic and able to be integrated onto any system. You can find our API reference here.

tyntec provides a wide array of integrations for relevant platforms such as:

• Shopify
• Slack
• Dialogflow
• Rasa
• Microsoft Bot Framework
• Salesforce 
• Microsoft Dynamics
• Zapier (coming soon)
• Zendesk (coming soon)

It's possible that, depending on each customers' requirements, a deeper integration is needed. An example is the use of WhatsApp integrated onto Slack, which tyntec has implemented for jet charter company GlobeAir. Check here the success story for more details.

In case you're looking into integrating tyntec's API onto your system, book a demo with us.

If you want to use WhatsApp but have no developer resources or simply prefer to keep WhatsApp chats separate from your system, our Conversations Inbox or Engagement Platform may be the right solution for you. Schedule a demo for more information.

When you initiate a conversation with your users, you will need to use Message Templates. These templates must be pre-approved by WhatsApp. With Message Templates you can send notifications, updates, reminders, and more. In addition to text, images and PDFs are available as media message templates.

Message Templates are charged as follows:

• WhatsApp charges on a per message basis. Check WhatsApp Pricing Fees.
• tyntec does not charge on a per message basis. Rather, we charge per active contact. When you send a Message Template, the recipient count as one contact of your active contacts included in your chosen package (Starter, Growth, Enterprise).

In case you message more contacts as included in your chosen package, tyntec charges an additional fee per active contact.

Session (or chat) messages are triggered by a contact response to your WhatsApp Business Profile or when the contact initiates a conversation with the company. In both scenarios, the ’24-hour support window’ opens, allowing companies and contacts to communicate without the need of a templated message.

During this timeframe, WhatsApp does not charge any fees.

Also, the session messages exchanged are included in your tyntec package for a certain amount of active contacts, therefore there’s no extra message fee charged for session messages, either sent or received.

You can virtually exchange as many messages with your contacts as you like.

The only fee that may be charged extra is if you message more contacts than what your package already includes. If that happens, tyntec will charge you an additional fee per active contact determined by the package you chose.