WHATSAPP PRICING


WhatsApp Business Pricing

tyntec’s pricing for WhatsApp Business consists of the per message fees and a monthly service fee. Message fees depend on whether a conversation was initiated by the user or your business. The monthly service fee is available in 3 packages. Making it easy for you to choose a package that fits your business needs.

Download full pricing list
Documentation for Message Types
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Message fees

Pricing for Message Fees

The WhatsApp Business pricing depends on the type of message you send.

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Business Initiated Conversations

Templated Messages

Message Templates have to be pre-approved by WhatsApp. They can be used to initiate a conversation between your business and an individual user.


Example Calculation for Germany

You pay per send pre-approved Templated Message. The WhatsApp fee is only applicable for the first Templated Message send. Afterwards – within the ’24-hour support window’ – the Chat Message fees apply.

Send a Message Template

WhatsApp fee* 0.0792 €

+ per message 0.004 €


Total 0.0792 €

* WhatsApp’s volume discounts apply. Read more

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User Initiated Conversations

Chat Messages

If a user initiates a conversation by sending your business a message, you will be able to reply to the user within the ’24-hour support window’ with a Chat Message.


Example Calculation for Germany

Incoming messages from your users are in most plans free of charge. You only pay per reply message within the ’24-hour support window’. No WhatsApp fee applies.


Receive + Reply to a Chat Message

Incoming message free

+ per reply message 0.004 €


Total 0.004 €

Monthly fees

Pricing for Monthly Service Fee

tyntec offers 3 simple packages for WhatsApp Business. Choose a pricing plan that fits to your needs and upgrade later when your business scales.

plan_starter2x

Starter

Best for start-ups and small businesses.

89 €

per month *

Start now

* monthly service fee, no setup fee, additional message fees apply


WhatsApp Business Account (WABA)

  • 1 WABA included
  • 1 WABA maximum

Message Templates

  • 1 Message Template included
  • 10.00 € per template setup
  • 10 Message Templates maximum

Templated Message

0.004 € + WhatsApp fee

Sending Chat Message

0.004 €

Receiving Chat Message

0.004 €

SMS fallback

according to SMS pricing list

Terms

  • 1 month term

Download pricing list

plan_growth2x

Growth

Optimal for growing enterprises and SMEs.

169 €

per month *

Start now

* monthly service fee, no setup fee, additional message fees apply


WhatsApp Business Account (WABA)

  • 1 WABA included
  • 5 WABAs maximum
  • 100.00 € monthly per WABA

Message Templates

  • 10 Message Templates included
  • 10.00 € per template setup
  • 100 Message Templates maximum

Templated Message

0.004 € + WhatsApp fee

Sending Chat Message

0.004 €

Receiving Chat Message

free

SMS fallback

according to SMS pricing list

Terms

  • 6 months term

Download pricing list

plan_enterprise2x

Enterprise

Made for international enterprises, SaaS providers, and large technology brands.

599 €

per month *

Start now

* monthly service fee, no setup fee, additional message fees apply


WhatsApp Business Account (WABA)

  • 5 WABAs included
  • unlimited WABAs
  • 100.00 € monthly per WABA

Message Templates

  • 10 Message Templates included
  • 10.00 € per template setup
  • unlimited Message Templates

Templated Message

0.004 € + WhatsApp fee

Sending Chat Message

0.004 €

Receiving Chat Message

free

SMS fallback

according to SMS pricing list

Terms

  • 12 months term

Download pricing list

FAQs - Frequently Asked Questions
Your Questions Answered
  • How much does tyntec charge for WhatsApp Business?

    WhatsApp Business pricing with tyntec has the following elements:

     

    • Monthly fee: tyntec offers three packages with a monthly fee (starter, growth and enterprise), and each of them will have certain services and benefits included, such as a certain number of message templates and WhatsApp Business Accounts. Have a look at our Pricing Packages
    • Messaging fees:
      • tyntec charges a flat rate for sending and receiving messages of EUR 0.004 on a pay-as-you-go basis. Depending on your package, your incoming messages (messages your customers send to you) may be waived.
      • WhatsApp also charges a fee for each message your company sends. There is no WhatsApp fees for incoming messages from your customers. WhatsApp fees are calculated on a country-basis. Please have a look here.

     

    tyntec does NOT charge setup fees.

     

    If you are a technology provider, we’re happy to adjust pricing according to your platform. Please get in touch with us to discuss at whatsapp@tyntec.com

  • Why does tyntec charge monthly fees for WhatsApp Business?

    tyntec charges monthly fees to cover costs related to configuring, setting up and maintaining your WhatsApp Business Account. To enable companies of various sizes and pockets to use WhatsApp, we have three monthly plans that you can choose from, each with differentiated benefits and features.

     

    In case you have any questions regarding our monthly fees, just get in touch at whatsapp@tyntec.com

  • How much does tyntec charge for the Chat Messaging Dashboard?

    The Chat Messaging Dashboard gives you a web-based user interface to orchestrate chat conversations. With this powerful platform, you can manage everything WhatsApp related and enable your agents to easily communicate with your customers.

     

    Currently, tyntec charges EUR 350/monthly for the Dashboard, which includes:

     

    • 4 agents
    • Access to WhatsApp Business, Facebook Messenger, Twitter and Viber

     

    Companies that need more than 4 agents can add new licenses for the minimum cost of EUR 25/agent.

     

    In addition, for the Dashboard we charge a EUR 350 setup fee.

     

    Message fees also apply for both tyntec and WhatsApp, as per our standard WhatsApp pricing.

Customer References October 2019