WHATSAPP PRICING


WhatsApp Business Pricing

We have made your WhatsApp Pricing as cost-effective and flexible as possible. Choose a monthly package and get unlimited session messages per active contact.

 

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Monthly fees

Pricing Packages

Monthly fees include unlimited session messages – and more.

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WhatsApp Business
Starter
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Ideal for small businesses and start-ups. Includes unlimited messages to 1,000 active contacts / month.
89.00
/ month ¹
  • 1 WhatsApp Business Profile included ²
  • Unlimited messages to 1,000 monthly active contacts ³
  • No setup fees
  • € 100.00 / extra WhatsApp Profile
  • € 0.09 / extra monthly active contact
  • Minimum subscription of 1 month ⁴
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WhatsApp Business
Starter
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Ideal for small businesses and start-ups. Includes unlimited messages to 1,000 active contacts / month.
$
99.00
/ month ¹
  • 1 WhatsApp Business Profile included ²
  • Unlimited messages to 1,000 monthly active contacts ³
  • No setup fees
  • $ 120.00 / extra WhatsApp Profile
  • $ 0.11 / extra monthly active contact
  • Minimum subscription of 1 month ⁴
Most popular
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WhatsApp Business
Growth
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Optimal for businesses with growing demand. Includes unlimited messages to 3,500 active contacts / month.
169.00
/ month ¹
  • 2 WhatsApp Business Profiles included ²
  • Unlimited messages to 3,500 monthly active contacts ³
  • No setup fees
  • € 45.00 / extra WhatsApp Profile
  • € 0.05 / extra monthly active contact
  • Minimum subscription of 6 months ⁴
Most popular
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WhatsApp Business
Growth
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Optimal for businesses with growing demand. Includes unlimited messages to 3,500 active contacts / month.
$
199.00
/ month ¹
  • 2 WhatsApp Business Profiles included ²
  • Unlimited messages to 3,500 monthly active contacts ³
  • No setup fees
  • $ 55.00 / extra WhatsApp Profile
  • $ 0.06 / extra monthly active contact
  • Minimum subscription of 6 months ⁴
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WhatsApp Business
Enterprise
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Ideal for larger brands, SaaS providers, and technology brands. Includes unlimited messages to 6,000 active contacts / month.
299.00
/ month ¹
  • 5 WhatsApp Business Profiles included ²
  • Unlimited messages to 6,000 monthly active contacts ³
  • No setup fees
  • € 25.00 / extra WhatsApp Profile
  • € 0.03 / extra monthly active contact
  • Minimum subscription of 12 months ⁴
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WhatsApp Business
Enterprise
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Ideal for larger brands, SaaS providers, and technology brands. Includes unlimited messages to 6,000 active contacts / month.
$
349.00
/ month ¹
  • 5 WhatsApp Business Profiles included ²
  • Unlimited messages to 6,000 monthly active contacts ³
  • No setup fees
  • $ 30.00 / extra WhatsApp Profile
  • $ 0.036 / extra monthly active contact
  • Minimum subscription of 12 months ⁴

¹ Not included in monthly subscription fee: WhatsApp Business messages fees apply.
² WhatsApp Business Profiles are active if at least 1 message was sent by your business in a given month.
³ An active contact is an end user that has exchanged at least 1 message with your business over WhatsApp in a given month.
⁴ tyntec customers are billed on a monthly basis. All payments are due and payable within 15 calendar days from the date of the invoice. 

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WhatsApp ISV partner

Become a WhatsApp Business Partner

Want to offer WhatsApp Business to your customers? Chatbot and automation providers, CRM and contact center platforms, and other SaaS can become a WhatsApp ISV Partner with tyntec.

Learn more about ISV Partnership

The tyntec difference

Transparent and flexible

No set-up fees, pay-as-you-go and only charging when used.

tyntec Other Providers
Bring your own number Bring your mobile, landline or tollfree Forced to buy a mobile phone number
GDPR & data privacy Own datacenter in Germany, highest security standards Not meeting all GDPR requirements
Onboarding time 48 hours Up to 6 weeks
Integrations Pre-built integrations available for Salesforce, Microsoft Dynamics & co. at no extra cost Integrations may be available at additional cost
Latest features Proven track record of launching features as soon as WhatsApp makes them available Lack or delay in releasing new features
Amount of WhatsApp profiles
  • Unlimited
  • Restricted
Message templates management
  • Unlimited
  • Restricted
Setup fee
  • No setup fee
  • Extra setup fee may be charged
Cost-effective pricing packages Monthly fees with ‘unlimited messages’ for active contact included, with cost decrease on volume basis. Monthly fees with messages included, without cost decrease on volume basis.
Payment terms Monthly payments, no requirement to pay or guarantee usage in advance Sometimes up to a year advance payment
Usage terms No messages exchanged = no charge Pay regardless of whether the WhatsApp profile has exchanged messages
Omnichannel platform The platform ‘Support Inbox’ is an optional add-on Branded platform offered by default even for companies that do not need it
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Start your 30-day free trial

Request your 30-day free trial for WhatsApp Business with Support Inbox.

Available to medium and large enterprises only

FAQs - Frequently Asked Questions
Your Questions Answered
  • How much does tyntec charge for WhatsApp Business?

    tyntec charges the following elements:

     

    • A monthly fee that includes active phone numbers associated with your WhatsApp Business Profile, tyntec message fees per Active Contact, setup and maintenance of your account.
    • In case the business messages more active contacts that are included in their chosen package, a fee per active contact applies on top.
    • WhatsApp message fees that are applicable when companies start a conversation with a contact as a message template. These fees are collected by tyntec and passed in their entirety to WhatsApp. This is the WhatsApp pricing for message sending.

     


    tyntec does NOT charge setup fees.

     

    If you’re a technology provider, you can become a WhatsApp ISV Partner. Get in touch here for more information.

     

  • What does the monthly fee covers?
    • The monthly fee includes the following:
    • Active Phone Numbers associated with your WhatsApp Business Profile
    • tyntec message fees on per Active Contact (‘unlimited session messages’)
    • Setup, maintenance and service of your account
    • Pre-built integrations for your CRM, e-commerce and AI systems
    • Submit as many message templates for approval as you need
    • New feature rollouts.

     

    Please note that the monthly fee does not include the message fees charged by WhatsApp for templated messages.

     

  • How much does tyntec charge for the Support Inbox?

    The Support Inbox gives you a web-based user interface to orchestrate chat conversations. With this powerful platform, you can manage everything WhatsApp related and enable your agents to easily communicate with your customers.

     

    Currently, tyntec charges EUR 100/monthly on top of your chosen WhatsApp package. If you have chosen the Starter package in the value of EUR 89, by adding the Support Inbox, your total monthly fee would be EUR 189.

     

    The monthly fee for the Support Inbox includes:

    • Your WhatsApp Business Profile
    • Access to a myriad of channels, including Viber, Instagram, Facebook Messenger, and more.
    • 10 agents
    • Integration to your CRM and/or chatbot systems.

     

    For more information about the Support Inbox, get in touch here.

  • What are message templates and how are they priced?

    When you initiate a conversation with your users, you will need to use Message Templates. These templates must be pre-approved by WhatsApp. With Message Templates you can send notifications, updates, reminders, and more. In addition to text, images and PDFs are available as media message templates.

     

    Message Templates are charged as follows:

    • WhatsApp charges on a per message basis. Check WhatsApp Pricing Fees.
    • tyntec does not charge on a per message basis. Rather, we charge per active contact. When you send a Message Template, the recipient count as one contact of your active contacts included in your chosen package (Starter, Growth, Enterprise).

     

    In case you message more contacts as included in your chosen package, tyntec charges an additional fee per active contact.

  • What are session messages and how are they priced?

    Session (or chat) messages are triggered by a contact response to your WhatsApp Business Profile or when the contact initiates a conversation with the company. In both scenarios, the ’24-hour support window’ opens, allowing companies and contacts to communicate without the need of a templated message.

     

    During this timeframe, WhatsApp does not charge any fees.

     

    Also, the session messages exchanged are included in your tyntec package for a certain amount of active contacts, therefore there’s no extra message fee charged for session messages, either sent or received.

     

    You can virtually exchange as many messages with your contacts as you like.

     

    The only fee that may be charged extra is if you message more contacts than what your package already includes. If that happens, tyntec will charge you an additional fee per active contact determined by the package you chose.

Customer References October 2019