Monthly fees include unlimited session messages – and more.
¹ Not included in monthly subscription fee: WhatsApp Business messages fees apply.
² WhatsApp Business Profiles are active if at least 1 message was sent by your business in a given month.
³ An active contact is an end user that has exchanged at least 1 message with your business over WhatsApp in a given month.
⁴ tyntec customers are billed on a monthly basis. All payments are due and payable within 15 calendar days from the date of the invoice.
Want to offer WhatsApp Business to your customers? Chatbot and automation providers, CRM and contact center platforms, and other SaaS can become a WhatsApp ISV Partner with tyntec.
No set-up fees, pay-as-you-go and only charging when used.
| tyntec | Other Providers | |
|---|---|---|
| Bring your own number | Bring your mobile, landline or tollfree | Forced to buy a mobile phone number |
| GDPR & data privacy | Own datacenter in Germany, highest security standards | Not meeting all GDPR requirements |
| Onboarding time | 48 hours | Up to 6 weeks |
| Integrations | Pre-built integrations available for Salesforce, Microsoft Dynamics & co. at no extra cost | Integrations may be available at additional cost |
| Latest features | Proven track record of launching features as soon as WhatsApp makes them available | Lack or delay in releasing new features |
| Amount of WhatsApp profiles |
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| Message templates management |
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| Setup fee |
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| Cost-effective pricing packages | Monthly fees with ‘unlimited messages’ for active contact included, with cost decrease on volume basis. | Monthly fees with messages included, without cost decrease on volume basis. |
| Payment terms | Monthly payments, no requirement to pay or guarantee usage in advance | Sometimes up to a year advance payment |
| Usage terms | No messages exchanged = no charge | Pay regardless of whether the WhatsApp profile has exchanged messages |
| Omnichannel platform | The platform ‘Support Inbox’ is an optional add-on | Branded platform offered by default even for companies that do not need it |
Request your 30-day free trial for WhatsApp Business with Support Inbox.
Available to medium and large enterprises only
tyntec charges the following elements:
tyntec does NOT charge setup fees.
If you’re a technology provider, you can become a WhatsApp ISV Partner. Get in touch here for more information.
Please note that the monthly fee does not include the message fees charged by WhatsApp for templated messages.
The Support Inbox gives you a web-based user interface to orchestrate chat conversations. With this powerful platform, you can manage everything WhatsApp related and enable your agents to easily communicate with your customers.
Currently, tyntec charges EUR 100/monthly on top of your chosen WhatsApp package. If you have chosen the Starter package in the value of EUR 89, by adding the Support Inbox, your total monthly fee would be EUR 189.
The monthly fee for the Support Inbox includes:
For more information about the Support Inbox, get in touch here.
When you initiate a conversation with your users, you will need to use Message Templates. These templates must be pre-approved by WhatsApp. With Message Templates you can send notifications, updates, reminders, and more. In addition to text, images and PDFs are available as media message templates.
Message Templates are charged as follows:
In case you message more contacts as included in your chosen package, tyntec charges an additional fee per active contact.
Session (or chat) messages are triggered by a contact response to your WhatsApp Business Profile or when the contact initiates a conversation with the company. In both scenarios, the ’24-hour support window’ opens, allowing companies and contacts to communicate without the need of a templated message.
During this timeframe, WhatsApp does not charge any fees.
Also, the session messages exchanged are included in your tyntec package for a certain amount of active contacts, therefore there’s no extra message fee charged for session messages, either sent or received.
You can virtually exchange as many messages with your contacts as you like.
The only fee that may be charged extra is if you message more contacts than what your package already includes. If that happens, tyntec will charge you an additional fee per active contact determined by the package you chose.
