WHATSAPP PRICING
WhatsApp Business Pricing
tyntec’s pricing for WhatsApp Business consists of the per message fees and a monthly service fee. Message fees depend on whether a conversation was initiated by the user or your business. The monthly service fee is available in 3 packages. Making it easy for you to choose a package that fits your business needs.
Message fees
Pricing for Message Fees
The WhatsApp Business pricing depends on the type of message you send.
Business Initiated Conversations
Templated Messages
Message Templates have to be pre-approved by WhatsApp. They can be used to initiate a conversation between your business and an individual user.
Example Calculation for Germany
You pay per send pre-approved Templated Message. The WhatsApp fee is only applicable for the first Templated Message send. Afterwards – within the ’24-hour support window’ – the Chat Message fees apply.
Send a Message Template
WhatsApp fee* 0.0792 €
+ per message 0.004 €
Total 0.0792 €
* WhatsApp’s volume discounts apply. Read more
User Initiated Conversations
Chat Messages
If a user initiates a conversation by sending your business a message, you will be able to reply to the user within the ’24-hour support window’ with a Chat Message.
Example Calculation for Germany
Incoming messages from your users are in most plans free of charge. You only pay per reply message within the ’24-hour support window’. No WhatsApp fee applies.
Receive + Reply to a Chat Message
Incoming message free
+ per reply message 0.004 €
Total 0.004 €
Starter
Best for start-ups and small businesses.
89 €
per month *
* monthly service fee, no setup fee, additional message fees apply
WhatsApp Business Account (WABA)
- 1 WABA included
- 1 WABA maximum
Message Templates
- 1 Message Template included
- 10.00 € per template setup
- 10 Message Templates maximum
Templated Message
0.004 € + WhatsApp fee
Sending Chat Message
0.004 €
Receiving Chat Message
0.004 €
SMS fallback
according to SMS pricing list
Terms
- 1 month term
Growth
Optimal for growing enterprises and SMEs.
169 €
per month *
* monthly service fee, no setup fee, additional message fees apply
WhatsApp Business Account (WABA)
- 1 WABA included
- 5 WABAs maximum
- 100.00 € monthly per WABA
Message Templates
- 10 Message Templates included
- 10.00 € per template setup
- 100 Message Templates maximum
Templated Message
0.004 € + WhatsApp fee
Sending Chat Message
0.004 €
Receiving Chat Message
free
SMS fallback
according to SMS pricing list
Terms
- 6 months term
Enterprise
Made for international enterprises, SaaS providers, and large technology brands.
599 €
per month *
* monthly service fee, no setup fee, additional message fees apply
WhatsApp Business Account (WABA)
- 5 WABAs included
- unlimited WABAs
- 100.00 € monthly per WABA
Message Templates
- 10 Message Templates included
- 10.00 € per template setup
- unlimited Message Templates
Templated Message
0.004 € + WhatsApp fee
Sending Chat Message
0.004 €
Receiving Chat Message
free
SMS fallback
according to SMS pricing list
Terms
- 12 months term
FAQs - Frequently Asked Questions
-
How much does tyntec charge for WhatsApp Business?
WhatsApp Business pricing with tyntec has the following elements:
- Monthly fee: tyntec offers three packages with a monthly fee (starter, growth and enterprise), and each of them will have certain services and benefits included, such as a certain number of message templates and WhatsApp Business Accounts. Have a look at our Pricing Packages.
- Messaging fees:
- tyntec charges a flat rate for sending and receiving messages of EUR 0.004 on a pay-as-you-go basis. Depending on your package, your incoming messages (messages your customers send to you) may be waived.
- WhatsApp also charges a fee for each message your company sends. There is no WhatsApp fees for incoming messages from your customers. WhatsApp fees are calculated on a country-basis. Please have a look here.
tyntec does NOT charge setup fees.
If you are a technology provider, we’re happy to adjust pricing according to your platform. Please get in touch with us to discuss at whatsapp@tyntec.com
-
Why does tyntec charge monthly fees for WhatsApp Business?
tyntec charges monthly fees to cover costs related to configuring, setting up and maintaining your WhatsApp Business Account. To enable companies of various sizes and pockets to use WhatsApp, we have three monthly plans that you can choose from, each with differentiated benefits and features.
In case you have any questions regarding our monthly fees, just get in touch at whatsapp@tyntec.com
-
How much does tyntec charge for the Chat Messaging Dashboard?
The Chat Messaging Dashboard gives you a web-based user interface to orchestrate chat conversations. With this powerful platform, you can manage everything WhatsApp related and enable your agents to easily communicate with your customers.
Currently, tyntec charges EUR 350/monthly for the Dashboard, which includes:
- 4 agents
- Access to WhatsApp Business, Facebook Messenger, Twitter and Viber
Companies that need more than 4 agents can add new licenses for the minimum cost of EUR 25/agent.
In addition, for the Dashboard we charge a EUR 350 setup fee.
Message fees also apply for both tyntec and WhatsApp, as per our standard WhatsApp pricing.
