WHATSAPP PRICING

WhatsApp Business Pricing

tyntec’s pricing for WhatsApp Business consists of the per message fees and a monthly service fee. Message fees depend on whether a conversation was initiated by the user or your business. The monthly service fee is available in 3 packages. Making it easy for you to choose a package that fits your business needs.

Download full pricing list
Documentation for Message Types
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Request your 60-day free trial for WhatsApp Business and/or Support Inbox.

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Available to medium and large enterprises only

Message fees

Pricing for Message Fees

The WhatsApp Business pricing depends on the type of message you send.

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Business Initiated Conversations

Templated Messages

Message Templates have to be pre-approved by WhatsApp. They can be used to initiate a conversation between your business and an individual user.

Example Calculation for Germany

You pay per pre-approved Templated Message sent. The WhatsApp fee is only applicable for the first Templated Message sent. Afterwards – within the ’24-hour support window’ – the Chat Message fees apply.

Send a Message Template

WhatsApp fee* 0.0792 €

+ per message 0.004 €

Total 0.0792 €

* WhatsApp’s volume discounts apply. Read more

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User Initiated Conversations

Chat Messages

If a user initiates a conversation by sending your business a message, you will be able to reply to the user within the ’24-hour support window’ with a Chat Message.

Example Calculation for Germany

Incoming messages from your users are in most plans free of charge. You only pay per reply message within the ’24-hour support window.’ No WhatsApp fee applies.

 

Receive + Reply to a Chat Message

Incoming message free

+ per reply message 0.004 €

Total 0.004 €

The tyntec difference

Transparent and flexible

No set-up fees, pay-as-you-go and only charging when used.

tyntec Other Providers
GDPR / data privacy Own datacenter, highest security standards Not meeting all GDPR-requirements
Setup Fee No extra setup fee Extra setup fee
Phone Numbers
  • Depending on plan
  • Limited
Message Template included
  • Included
  • Not included
Unlimited Amount of Templates
  • Unlimited Templates
  • Limited
Bring your own number Mobile, landline or tollfree numbers Forced to buy mobile number
Onboarding Within 72 hours Sometimes up to 6 weeks
Transparent pay-as-you go pricing You only pay for the messages you are consuming Message bundles
Latest features Proven track record of launching advanced features early, such as video and interactive buttons Lack or delay in releasing features
Response time < 50ms > 150ms
Regular health checks Regular check-ins with best practices to make WhatsApp successful for you Left to figuring it out yourself

Monthly fees

Pricing for Monthly Service Fee

tyntec offers 3 simple packages for WhatsApp Business. Choose a pricing plan that fits to your needs and upgrade later when your business scales.

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Starter

Best for start-ups and small businesses.

€ 89

per month *

Start now →

WhatsApp Business Phone Number

  • 1 number included *
  • € 100.00 / additional phone number
  • 25 numbers maximum

Message Templates

  • Unlimited
  • Free of charge

Templated Message

0.004 € + WhatsApp fee

Sending Chat Message

0.004 €

Receiving Chat Message

0.004 €

Terms

  • 1 month min. commitment

Download pricing list

€ 89.00 monthly service fee, message fees apply Pricing effective from August 1, 2020

* Phone numbers registered under the same WABA ID.

 

 

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Growth

Optimal for small to medium sized businesses with growing user bases.

€ 169

per month *

Start now →

WhatsApp Business Phone Number

  • 2 numbers included *
  • € 45.00 / additional phone number
  • 25 numbers maximum

Message Templates

  • Unlimited
  • Free of charge

Templated Message

0.004 € + WhatsApp fee

Sending Chat Message

0.004 €

Receiving Chat Message

free

Terms

  • 6 months min. commitment

Download pricing list

€ 169.00 monthly service fee, message fees apply Pricing effective from August 1, 2020

* Phone numbers registered under the same WABA ID.

 

 

whatsapp_plan_enterprise_2x

Enterprise

Made for international enterprises, SaaS providers, and large technology brands.

€ 299

per month *

Start now →

WhatsApp Business Phone Number

  • 5 numbers included *
  • € 25.00 / additional phone number
  • unlimited numbers **

Message Templates

  • Unlimited
  • Free of charge

Templated Message

0.004 € + WhatsApp fee

Sending Chat Message

0.004 €

Receiving Chat Message

free

Terms

  • 12 months min. commitment

Download pricing list

€ 299.00 monthly service fee, message fees apply Pricing effective from August 1, 2020

* Phone numbers registered under the same WABA ID.

** All phone numbers of an enterprise will be provisioned under the same WABA ID so the phone numbers will share Message Templates. The setup of additional WABA IDs is only necessary and available for enterprises with 25+ active numbers

Trial

WhatsApp Premium Trial

Unsure if WhatsApp is the right channel for you? Try it out with premium onboarding and service for two months. No long term commitment!

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FAQs - Frequently Asked Questions
Your Questions Answered
  • How much does tyntec charge for WhatsApp Business?

    WhatsApp Business pricing with tyntec has the following elements:

     

    • Monthly fee: tyntec offers three packages with a monthly fee (starter, growth and enterprise), and each of them will have certain services and benefits included, such as a certain number of message templates and WhatsApp Business Accounts. Have a look at our Pricing Packages. 
    • Messaging fees:
      • tyntec charges a flat rate for sending and receiving messages of EUR 0.004 on a pay-as-you-go basis. Depending on your package, your incoming messages (messages your customers send to you) may be waived.
      • WhatsApp also charges a fee for each message your company sends. There is no WhatsApp fees for incoming messages from your customers. WhatsApp fees are calculated on a country-basis. Please have a look here.

     

    tyntec does NOT charge setup fees.

     

    If you are a technology provider, we’re happy to adjust pricing according to your platform. Please get in touch with us to discuss at whatsapp@tyntec.com

  • Why does tyntec charge monthly fees for WhatsApp Business?

    tyntec charges monthly fees to cover costs related to configuring, setting up and maintaining your WhatsApp Business Account. To enable companies of various sizes and pockets to use WhatsApp, we have three monthly plans that you can choose from, each with differentiated benefits and features.

     

    In case you have any questions regarding our monthly fees, just get in touch at whatsapp@tyntec.com

  • How much does tyntec charge for the Support Inbox?

    The Support Inbox gives you a web-based user interface to orchestrate chat conversations. With this powerful platform, you can manage everything WhatsApp related and enable your agents to easily communicate with your customers.

     

    Currently, tyntec charges EUR 350/monthly for the Inbox, which includes:

     

    • 4 agents
    • Access to WhatsApp Business, Facebook Messenger, Twitter and Viber

     

    Companies that need more than 4 agents can add new licenses for the minimum cost of EUR 25/agent.

     

    In addition, for the Inbox we charge a EUR 350 setup fee.

     

    Message fees also apply for both tyntec and WhatsApp, as per our standard WhatsApp pricing.

All Frequently Asked Questions
Customer References October 2019