BUSINESS API


Official WhatsApp Business Solution Provider

WhatsApp Business API powered by tyntec

Reach 1.5 billion users with our WhatsApp Business solution. Connect to your users with the most popular chat app globally! With tyntec's officially supported API for WhatsApp Business, you'll have access to a feature rich, scalable, and GDPR compliant solution.

Request your access

Book your personal WhatsApp live demo

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Customer References inline october 2019

Why tyntec

WhatsApp Business Solution – Plus More

 

Integrate Anywhere

Our WhatsApp Business API can be integrated into any system you're currently running. Alternatively, we also offer a Chat Messaging Dashboard which gives you access to the WhatsApp Business Solution without developer efforts.

 

Lightning Speed Onboarding

Day-to-day business time passes quickly, and your priority is to get your WhatsApp Business Account up-and-running. Our team offers a lightning speed onboarding option of 48 hours, so you can get started whenever you need to.

Features

All Features – We've Got You Covered

Use our feature-rich, programmable API. We constantly add new features and improvements for you.

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Branded Messaging

Become a ‘Verified Business’ to show your users that they can trust the phone number of your business account on WhatsApp. 

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Bring Your Own Number (BYON)

Bring your own number to WhatsApp Business solution – either mobile, landline, or toll-free.

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Simple API Integration

Integrate our REST API into your existing systems (CRM, contact center, chat, etc.) or use our Chat Messaging Dashboard.

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Rich Messaging

Send and receive texts, images, files (e.g. PDFs), locations, videos, weblinks, and more with your users on WhatsApp.

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Message Templates

Initiate conversations via pre-approved message templates with customizable variables. Images and files now available.

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Group Messaging

Take personal customization to a new level on WhatsApp, with our new Group Messaging feature.

Content types

What You Can Send with the WhatsApp Business API

Find out what content types or media files are supported with the WhatsApp Business solution.

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Full Support

Texts

Send plain text messages or combine text with emojis.

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Full Support

Images

Send images to your users. PNG, JPG, JPEG files are accepted by the API.

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Full Support

Attachments

Send files for your users to download, such as PDF’s or other attachments.

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Full Support

Locations

Share locations as a message, containing longitude and latitude coordinates.

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The different Message Types

Message Templates vs. Chat Messages

To initiate a conversation as a business you’ll need to setup so-called Message Templates. If a user initiates the conversation, or replies to a templated message, a ’24-hour support window’ starts, where you can reply to the user freely without a templated message.

Business Initiated Conversations

Message Templates

When you initiate a conversation with your users, you will need to use Message Templates. These templates must be pre-approved by WhatsApp. With Message Templates you can send notifications, updates, reminders, and more. In addition to text, images and PDFs are available as media message templates.

User Initiated Conversations

Chat Messages

When a user sends a message to your WhatsApp Business Account (starting the 24-hour support window) you can send messages to that user without the use of a templated message. For Chat messages, there are no WhatsApp fees.

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GDPR | Data Privacy & Security

GDPR Compliant and Secure

Our WhatsApp Business API is GDPR compliant. A variety of features, our technical setup and infrastructure adhere to strict privacy regulations.

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End-to-End Encryption

Messages between your servers and tyntec’s servers are end-to-end encrypted via HTTPs. This means, even WhatsApp cannot read or decrypt any conversations between you and your users.

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Hosted in Europe

We host our data centers and network infrastructure in-house in Germany, allowing us to monitor and control our own network without relying on a third party provider. 

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Secure Data Processing

The phone numbers provided by your business are translated to a routing ID within tyntec’s data centers before being transmitted to WhatsApp's network for message delivery.

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Strict Data Protection

No messages or media assets are archived on tyntec's side, and the WhatsApp Business API doesn't access the users phones or their address books. This ensures compliance with strict data protection standards.

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Secure Transmission

tyntec offers multiple secure transmission options, such as VPN tunnels or TLS. These safeguards protect messages throughout their transmission journey without the risk of exposure.

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Penetration Testing

tyntec’s systems are regularly tested with routine penetration tests and automated vulnerability scans, performed by certified penetration testers. 

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Pricing Plans

WhatsApp Business Pricing

Simple and fair. Choose one of our packages that best fits your business needs – you can always upgrade if you need to.

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Starter

Best for start-ups and small businesses.

89 €

per month *

Start now

* monthly service fee, no setup fee, additional message fees apply


Details

  • 1 WABA included
  • 1 WABA maximum
  • 1 Message Template included
  • 10 Message Templates maximum
  • 1 month term

View plan details

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Growth

Optimal for growing enterprises and SMEs.

169 €

per month *

Start now

* monthly service fee, no setup fee, additional message fees apply


Details

  • 1 WABA included
  • 5 WABAs maximum
  • 10 Message Templates included
  • 100 Message Templates maximum
  • 6 months term

View plan details

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Enterprise

Ideal for international enterprises, SaaS providers, and large technology brands.

599 €

per month *

Start now

* monthly service fee, no setup fee, additional message fees apply


Details

  • 5 WABAs included
  • unlimited WABAs
  • 10 Message Templates included
  • unlimited Message Templates
  • 12 months term

View plan details

GET STARTED

WhatsApp in 3 Simple Steps

Ready to get started? It's easy and straightforward to setup your WhatsApp Business Account with tyntec.

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Request Access

Every business has to go through an approval and business verification process. As a first step, request your access to WhatsApp Business.

Read first
Request access

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Integration & Setup

Once approved, we will configure your account with you. You can now create your Message Templates and integrate our API (or use our Chat Messaging Dashboard).

API Reference
Chat Messaging Dashboard

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Go-Live

You can start small or big – that’s up to you! Test internally, iterate and improve your solution – and go live when you’re ready to start your WhatsApp Business.

Get Started Guide

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from localhost to everyone

Made for Developers

Get where you need to go, fast. With just a few lines of code you are able implement the WhatsApp Business API. Check out our WhatsApp Docs Center with detailed information on how to get started setting up your account and more.

API & Chat Messaging Dashboard

How to Integrate WhatsApp

We offer two options for using WhatsApp Business. Integrate the WhatsApp Business API in your systems, such as CRM tools, contact center, chat clients, or chat bots. Or choose to use our web-based Chat Messaging Dashboard UI instead.

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WhatsApp Business

API Integration

Integrate our REST API for WhatsApp Business if you want to add WhatsApp as a channel to your existing systems (CRM tools, contact center or chat clients).

Learn more


Details

  • Programmable REST API
  • Tailored integrations possible
  • Extensive documentation
  • Developer friendly API Reference
  • Expert tech support
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WhatsApp Business

Chat Messaging Dashboard

No developer resources available? Looking for a browser-based user interface to use WhatsApp Business? Then get started with our turn-key solution, instantly available.

Learn more


Details

  • No API integration and no developer expertise needed
  • Great for MVPs (minimum viable products) or for long term usage
  • Turn-key solution
  • Ready on short notice
  • Supports WhatsApp Business, Facebook Messenger, Twitter (more channels coming soon)
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Book a Demo

Schedule Your Live Demo With Us

Looking for more information on the WhatsApp Business API for your business? Not sure yet how to integrate it? Or do you want to know how your company could use WhatsApp? Simply choose a time that fits best in your calendar to get your personal live demo of our WhatsApp Business API. 

  • Free of charge
  • Video chat
  • 15 or 30 minutes
  • Get more information

Get Inspired

Success Stories

Find out how companies are using tyntec and why. Get inspired to bring a more meaningful customer experience to your target audience and drive communication success in your company.

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Insight Story
Success Story

GlobeAir

Taking Travel CX to New Heights at Jet-Setting Speed

Find out how GlobeAir takes travel customer experience to new heights for all customers via the WhatsApp Business API. Making pre-flight communication, booking and payment happen easily.

Read more

Success Story

Nouriza

Boosting Customer Loyalty with Conversational Commerce

See how Nouriza improves their customer experience with tyntec's WhatsApp Business solution. By utilizing two-way messaging and colorful photos, brands can raise repeat sales and customer satisfaction.

Read more

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Insight Story
Success Story

oxfordcaps

Delighting Gen Z Users by Meeting Them Where They Are

See how the modern student housing company Oxfordcaps is using WhatsApp to stay true to its brand mission of providing tech-enabled, hassle-free living experiences for Gen Z students.

Read more

Customer Reference

What GlobeAir Says About Us

“We have been looking for a WhatsApp API solutions provider for a long time. Then we decided to go with tyntec and started to implement everything the way we wanted. Thanks to their outstanding technical support, out time-to-market was much faster than expected making it possible to provide a better WhatsApp experience for our customers in less than two weeks!”

Bernhard Fragner, CEO of Globe Air

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FAQs - Frequently Asked Questions
Your Questions Answered
  • How does the WhatsApp setup work with tyntec?

    Once your brand is approved, tyntec initiates the setup process to create your WhatsApp Business Account (WABA). Firstly, you will receive an email notification with instructions on how to proceed.

     

    Step 1: You will have to prepare key information for the setup. For example, what's the display information (business name, description, contact details, etc.) that will be in your WhatsApp Business Account? What's your Facebook Business Manager ID to connect your WABA to tyntec?

     

    This is the information you need to enable tyntec to configure your WABA:

     

    • Get your API Key: to associate your future WhatsApp Business Account (WABA) with tyntec, we need to know your API key name. Create an account in tyntec’s Business Center, check “API settings” at the left side menu and collect your API key and your API key name.
    • Facebook Business Manager ID: Check here how to get it.
    • Phone number: you have to provide a new, valid phone number at this stage. You also need to identify whether this phone number is capable of receiving SMS or whether it’s associated with an IVR. Check the guidelines on how to choose a phone number.
    • Display information: define your business name, business description, address, brand image and more. This is the information shown in your WhatsApp Business Profile.
    • Webhook URLs (optional): define the webhook URLs for incoming messages and delivery notifications.
    • Choose your pricing plan: define your package according to your needs. Check our available pricing packages.

     

    Step 2: Then you can proceed with the completion of the Setup form.

     

    Step 3: After completion, you will receive a notification on your Facebook Business Manager to accept tyntec to "message on behalf" of your company.

     

    Step 4: The approval will trigger an invite to verify your business on Facebook. This step is necessary to guarantee that the user experience on Facebook remains safe and trustworthy with legitimate companies only.

     

    Step 5: Your chosen phone number (as per included in the setup form) has to be verified. You will receive a verification code via SMS or phone call (depending on your phone number's capability) and have to share it with tyntec.

     

    Step 6: Your WABA is ready! You can start exchanging messages. Make sure your opt-in is in place and that everything is tested.

     

    Check more details of the process here and our comprehensive checklist.

  • What integration options does tyntec support?

    tyntec's API for WhatsApp Business is platform-agnostic and able to be integrated onto any system. You can find our API reference here.

     

    For Shopify, tyntec has created an integration guide on how to implement notifications via WhatsApp. If you're a Shopify shop, check out our Guide.

     

    It's possible that, depending on each customers' requirements, a deeper integration is needed. An example is the use of WhatsApp integrated onto Slack, which tyntec has implemented for jet charter company GlobeAir. Check here the success story for more details.

     

    In case you're looking into integrating tyntec's API onto your system, get in touch with us to discuss.

     

    If you want to use WhatsApp but have no developer resources or simply prefer to keep WhatsApp chats separate from your system, our Chat Messaging Dashboard may be the right solution for you. Get in touch with us or schedule a demo for more information.

  • Why does tyntec charge monthly fees for WhatsApp Business?

    tyntec charges monthly fees to cover costs related to configuring, setting up and maintaining your WhatsApp Business Account. To enable companies of various sizes and pockets to use WhatsApp, we have three monthly plans that you can choose from, each with differentiated benefits and features.

     

    In case you have any questions regarding our monthly fees, just get in touch at whatsapp@tyntec.com

  • What specifics should I know about Message Templates?

    Every message template must be approved by WhatsApp before it can be used; when submitting the message template, keep in mind that you need to contain the full body of the message. This also allows options to add unique parameters, represented as placeholders.

     

    For example, the message:

    Hi Joey! Thanks for starting your personal training plan. We’ll send you a weekly update with your new schedule. You can log-in online using your training ID 123456. Stay fit!

     

    Needs to be submitted as:

    Hi {{1}}! Thanks for starting your personal training plan. We’ll send you a {{2}} update with your new schedule. You can log-in online using your training ID {{3}}. Stay fit!

     

    The message template uses numbered placeholders '{{x}}' for each variable in the message. Each variable can be replaced with text that contains letters, digits, special characters, or spaces. Each message template needs at least one parameter.

     

    One of the unique features of the WhatsApp Business Solution is that it offers locale editing. When sending the message template, WhatsApp will identify the language of the recipient WhatsApp account, and if a locale message template has been submitted, that language will be used.

     

    The submission process will be taken care of by tyntec. We'll submit your template messages for you and keep you updated on their status. You can submit your message templates in this form.

     

    Get more information in our Tech Docs on how to set up your Message Templates.

  • How can I set up an internal pilot project with the WhatsApp Business API?

    You have two choices:

     

    We can provide you with a number and a tyntec-brand account and you can test it out.

     

    Alternatively, you can also set up a "right productive" account. You can take this to another provider at any time without making any commitments. It's just a registration. This requires a phone number, your Facebook Business Manager ID and a logo that you can fill out in tyntec’s Set Up Your WhatsApp Business Account form. This is not binding and most customers use it in their pilot phase. This will also make it easier for you and your company.

     

    The benefit of option two is that you have access to the entire feature set and can properly conduct internal tests, instead of using a version that isn’t consistent with reality. Your telephone number will be verified again with a phone call. To make sure your account is verified, we usually schedule a short meeting for this purpose.

     

    Get in touch with us if you're planning to setup a pilot project and how tyntec can help out.

Customer References October 2019