Topping the charts across major KPIs, tyntec sets a new benchmark for the A2P messaging market, enabling more businesses to engage with consumers and secure online transactions

MUNICH – June 3, 2021 – tyntec, a global cloud communications provider, today announced it was awarded a Tier One ranking, for the third consecutive year, by ROCCO Research. Measuring over 35 KPIs in the area of performance and leadership, the global survey provides a strategic analysis informed by data and expert insights.

Measuring a comprehensive set of key performance indicators, such as reliability, technical expertise, value for money, transparency and flexibility, ROCCO captured tyntec’s superior performance against other market players. tyntec garnered the highest scores across all those key indicators, reasserting its leadership in the space.

“The market is very congested with options for SMS Messaging these days, so it’s always a pleasure to see who global Mobile Operators think are the leading vendors. This April we asked the MNO community to rate more than 30 vendors of A2P SMS Messaging and it was great to see tyntec once again reached a tier one position in this research. For several years tyntec has been admired by the MNO community for its leadership and performance,” said Jason Bryan CEO, ROCCO RESEARCH.

With accelerated deployments of digital commerce in this post-COVID-19 reality, A2P SMS and social messaging apps are being rapidly integrated into customer journeys of brands around the world in order to provide the fast and easy interactions today’s consumers demand. Connecting the experiences with over 5 billion unique mobile subscribers around the world is at the heart of what tyntec is enabling for its enterprise customers worldwide.

“As more companies in various industries are looking to speed up their digital initiatives, we’re seeing new use cases of SMS and other messaging channels, including clienteling solutions for the fashion industry and claims processing for insurance brands,” said Thorsten Trapp, co-founder and CTO at tyntec. “It’s exciting to see how the messaging connectivity and capabilities make it simpler for businesses to create digital experiences. My team is working to bring more capabilities and features to them via APIs and prebuilt integrations. And recognitions like this ROCCO study help us stay focused on the future we’re building together.”

Through independent and unsponsored research, ROCCO has been providing unbiased and insightful data and analysis for the market ecosystem.