LOGISTICS

Deliver elevated CX with messaging

Modernize delivery and fulfillment experiences with flexible communication tools based on chat apps.

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20% decrease

in inquiries to your contact center when using messaging.

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80% of logistics inquiries

come from 20% of the dataset, the perfect place to automate repetitive answers.

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97% read rate

for messaging means this is the right channel for notifications and conversations.

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Use Cases for Logistics

Delivery management


From notifications to delivery management
Alert your customers when a package is due for arrival on their preferred messaging platform. Let your customers reschedule delivery times on-the-go.

Recipient-at-home confirmation
Automatically confirm when recipients are at home to receive packages to avoid failed deliveries.

Improving the last mile
Enable customers to choose delivery times or pick-up locations to improve last-mile deliveries.

Automated delivery information with bots
Increase transparency to end customers by answering questions about where orders are or when they will arrive.

Customer service
Proactively address issues via chat apps and reduce incoming calls to your contact center.

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Solutions

Customer fulfillment with digital tools


Omnichannel Platform
Enable your agents to manage inquiries from multiple chat apps and SMS with an intuitive support platform.

Learn more about Support Inbox

Conversations API
Integrate the platform-agnostic Conversations API into your ERP, CRM or any existing system.

Learn more about Conversations API

Connect your systems for full context
Use our pre-built integrations to Salesforce, Hubspot, Microsoft Dynamics to manage and feed conversations with your data.

Learn more about Integrations

Service 24/7 with chatbots
Use chatbots to scale customer service around the clock, speeding up resolution times and improving customer satisfaction.

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Start your 30-day free trial

From order to delivery, customers of logistics companies expect real-time updates and a convenient way to receive their goods. Chat apps like WhatsApp Business make the fulfilment experience better through instant tracking updates and powerful delivery management, reducing the volume of contact centre calls. Explore how it works and sign up for your 30-day free trial below.

More Insights

You’ve come to the right place

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Flexible Tools

Use the Conversations API or Support Inbox – it’s up to you.

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Top Customer Support

You get all the help you need during and after onboarding – 24/7/365.

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High Security Standards

We take security and privacy seriously and are GDPR compliant.