CONNECTS TO YOUR CUSTOMERS

Social25 connects WhatsApp, WeChat and other social direct messaging channels to Salesforce.

Having meaningful conversations with your customers on their preferred social channel is an important and challenging aspect of any business. The wide variety of available social media channels can complicate the workflow of your customer service agents. With Social25 you can answer WhatsApp, Facebook Messenger, Twitter DM, WeChat, Instagram Direct Messenger and messages from other channels, directly from Salesforce.

Using Social25 your service agents can chat with your customers from within the Salesforce Service Console, having all the information relating to that customer in one screen. Social25 supports sending and receiving GIFs and supports chatbot integrations. This enables your team to deliver better customer experiences, lower the average case handling time and build strong customer relationships.

Social25 is developed by Gen25, the leading Salesforce partner in the Netherlands and is available on the Salesforce AppExchange.