You Power Us

At tyntec we know that independent thinkers make for great teams. That's why we have no rulebook here. There are no corporate drones. Instead we encourage everyone to rely on their own judgement, use their freedom – and own their responsibility. Come join a fast-paced environment that challenges “the norm” and create what’s next in communications.

Munich
  • There are no current vacancies.

    However, we are always interested in meeting talented people seeking a new opportunity, so please send your CV to hr@tyntec.com if you would like to be considered for any future position.

Dortmund
  • Junior Service & Support Manager - Shift (m/f/d)

    Responsibilities would include but are not limited to:

    • Client support for international business clients for their technical questions concerning our products and solutions (1st level 24/7 support)
    • Analysis of issues, solution driven troubleshooting and follow-up
    • Monitoring of internal systems and services and recovery in case of failure
    • Documenting and assigning of support requests to corresponding departments

     

    The ideal candidate should have the following profile:

    • Willingness to work long-term in a 24/7 shift system
    • Excel at operating in a diverse and agile environment, thriving on solving problems efficiently
    • Experience in a customer facing role, understanding what defines excellent customer service
    • Analytical thinking and keen eye for detail
    • Ability to act based on trained knowledge also in challenging and unfamiliar situations, taking ownership of topics and showing responsibility
    • Flexible, fast learner, embracing and appreciating a dynamic work environment, adjusting quickly to technical evolutions
    • Very good communication skills (email and phone) with advanced English language skills (written/spoken)
    • Preferred skills: Linux and SQL basics, telecommunication/IT protocols basics, service management concept awareness (e.g. ITIL)

     

    What tyntec can offer you:

    • An international working environment with English as the company language
    • High amount of responsibility and freedom in a technically diverse and highly exciting environment
    • Fast-paced, friendly workplace, where each and every contribution counts
    • Flat hierarchies, open communication channels and flexible working hours
    • Internal and external personal and professional opportunities for further development

     

    Start of Employment: As soon as possible

    If you are interested in working in an environment where ownership, pragmatism, teamwork and open-mindedness are among our core values, we welcome you to explore the opportunities at tyntec. Please send your CV and cover letter to hr@tyntec.com.

     

    Please include “Junior Service and Support Manager - Shift)” in the title of your email.
     

  • Service Manager (m/f/d)

    Responsibilities include but are not limited to:

    • Own and coordinate the technical onboarding of new customers and partners
    • Be the technical point of contact for customers and partners during onboarding process
    • Assist commercial departments with technical questions

     

    The ideal candidate should have the following profile:

    • Experience in an IT related role preferably in the messaging or telco industry
    • Familiar with IT and telco protocols
    • Commitment and ownership for managing cross-departmental micro projects
    • Confident in the communication with customers
    • Understanding of what defines excellent customer service
    • Thinking ahead of what problems might occur and take early counter measures
    • Very good communication skills per email and on the telephone
    • Show responsibility and agility in challenging situations
    • Advanced written and spoken English language skills

     

    What tyntec can offer you:

    • An international working environment with English as the company language
    • High amount of responsibility and freedom in a technically diverse and highly exciting environment
    • Fast-paced, friendly workplace, where each and every contribution counts
    • Flat hierarchies, open communication channels and flexible working hours
    • Internal and external personal and professional opportunities for further development

     

    Start of Employment: As soon as possible

    If you are interested in working in an environment where ownership, pragmatism, teamwork and open-mindedness are among our core values, we welcome you to explore the opportunities at tyntec. Please send your cv and cover letter to hr@tyntec.com.

     

    Please include “Service Manager” in the title of your email.

     

USA
  • There are no current vacancies.

    However, we are always interested in meeting talented people seeking a new opportunity, so please send your CV to hr@tyntec.com if you would like to be considered for any future position.

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