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  2. Overview

FAQs - Overview

Utilize tyntec's FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more.

If any questions arise while reading, don't hesitate to contact us. 

FAQs

  • Overview
  • CPaaS
    • Basics
  • WhatsApp Business
    • Getting Started
    • Phone Numbers
    • Business Verification
    • Integrations and Testing
    • Message Types & Templates
    • Your WhatsApp Account
    • Compliance & GDPR, Opt-Ins
    • Pricing
    • Payments & Billing
    • ISVs & Technical Integrators
    • WhatsApp Commerce Policy
    • Performance
  • Conversations Inbox
    • Getting Started
    • Team Management
    • Conversation Management
    • Contact Management
    • Channel Management
    • Chatbots, Automations & Integrations
    • Pricing
    • Payments & Billing
  • My tyntec
    • Getting Started
  • SMS
    • Getting Started
    • SMS Delivery
    • SMS Performance
    • SMS Features
    • Troubleshooting
  • Authentication
    • Getting Started
  • Number Information
    • General
    • Portability Check
  • Viber Business
    • Getting Started
    • Free Trial
    • Message Types
    • Your Viber Account
    • Pricing
    • Payments & Billing
  • Customer Service
    • Support
  • Pricing
  • Payments & Billing

Doc Center

FAQs
  • Introduction
  • WhatsApp Business
    • Overview
    • Introduction
    • Get Started
      • Get Started
      • Create a new Profile
      • IVR Onboarding
      • Verify your business
      • Send your first message
      • Business account types
    • Phone Numbers
    • Message Templates
      • Message types
      • Message Templates
      • Create new Templates
      • Submit new Templates
      • Message Template Manager
    • Content Types
      • Overview
      • Text
      • Image
      • Files & Documents
      • Audio
      • Video
      • Location
      • Interactive buttons
      • Buttons: Call-to-Action
      • Buttons: Quick-Reply
      • Buttons: Reply Button
      • Product Catalog Messages
      • List messages
      • Sticker
    • Self-Service
    • Architecture
    • Security & GDPR
      • What is GDPR?
      • GDPR with WhatsApp Business
      • Encryption
      • Data protection
      • Data processing
      • Opt-ins
      • Opt-out
      • Security measures by tyntec
    • Integrations
      • Shopify
      • Slack
      • Dialogflow
      • Freshdesk
      • Rasa
      • Microsoft Bot Framework
      • Salesforce
      • Microsoft Dynamics 365
      • Magento
      • Calendly
      • Cognigy
      • Customer.io
      • Microsoft Teams
      • WIT Software
      • Whereby
      • Zapier
    • Tutorials
      • Create a Display Name
      • Update your Display Name
      • Collect Opt-Ins
      • Send a Message Template
      • Creating and sending WhatsApp Stickers
      • Click-to-Chat ads
      • Click-to-Chat links
      • Message tracking
      • Implement IVR deflection
      • Disable Chat Function
      • Entry points and marketing activation
    • API Reference
    • FAQs
      • Getting Started
      • Phone Numbers
      • Business Verification
      • Integrations and Testing
      • Message Types & Templates
      • Your WhatsApp Account
      • Compliance & GDPR, Opt-Ins
      • Pricing
      • Payments & Billing
      • ISVs & Technical Integrators
      • WhatsApp Commerce Policy
      • Performance
  • Conversations Inbox
    • Overview
    • Introduction
    • Setup
    • First Steps
    • Features
      • Overview
    • Channels
      • Overview
      • WhatsApp
      • Viber
      • Instagram Messages
      • iMessage
      • SMS
      • Messenger
      • Twitter
      • Google
      • Webchat
    • Security & Privacy
      • Overview
      • Opt-in Management
      • Data Retention
      • Delete Contacts
      • SSO (Single Sign-On)
    • API Reference
    • Tutorials
      • Overview
      • Add agents
      • Manage Business Hours
      • Auto Replies
      • Quick Replies
      • Lists / Bulk Messaging
      • Conversations Management
      • Labels
      • Teams
      • Notifications
      • Connect your CRM
      • Conversational Commerce
    • Guides
      • Admin Guide
      • User Guide
    • Integrations
      • HubSpot
      • IBM Watson
      • Microsoft Dynamics 365
      • Shopify + Zendesk
      • Zoho CRM
    • FAQs
      • Getting Started
      • Team Management
      • Conversation Management
      • Contact Management
      • Channel Management
      • Chatbots, Automations & Integrations
      • Pricing
      • Payments & Billing
  • SMS
    • Overview
    • Quick Start
    • Send SMS & OTP SMS
    • API Reference
    • Use Cases
    • Features
    • GSM Error Codes
    • Pricing & Coverage
    • Other Protocols
    • Integrations
      • Customer.io
      • Microsoft Dynamics 365
      • Zapier
    • FAQs
      • Getting Started
      • SMS Delivery
      • SMS Performance
      • SMS Features
      • Troubleshooting
  • Viber Business
    • Overview
    • Introduction
    • Get started
      • Create your Viber Business Profile
      • Send your first message
      • Business profile overview
      • Billing
    • Message Types
      • Message Types Overview
      • Create a message
      • Handling Replies
    • Architecture
    • Security & GDPR
    • Integrations
      • Microsoft Dynamics 365
      • Zapier
    • Tutorials
    • API Reference
    • FAQs
      • Getting Started
      • Free Trial
      • Message Types
      • Your Viber Account
      • Pricing
      • Payments & Billing
  • Voice
    • Overview
    • Protocols
  • Number Information
    • Overview
    • Phone Verification
      • Quick Start
      • API Reference
    • Portability Check
      • Quick Start
      • API Reference
      • Other Protocols
      • Integrations
        • Microsoft Dynamics 365
    • Number Verification
      • Deprecation Announcement
      • Legacy Protocols
    • FAQs
      • General
      • Phone Verification
      • Portability Check
  • Authentication
    • Overview
    • API Reference
    • Interface Information
    • Deliver OTPs
    • Manage Your 2FA Applications
    • Integrations
      • Microsoft Dynamics 365
      • Zapier
    • FAQs
      • Getting Started
  • ICMS
    • Overview
    • Protocols
  • Interactive Text
    • Overview
    • Interface Information
    • Manage Services
      • Register your phone number for SMS usage
      • Status List
    • Contacts Service
      • Overview
      • Get all contacts created
      • Create contact
      • Get Contact
      • Edit Contact
      • Delete Contact
    • Provisioning Service
      • Overview
      • Get Provisioning Requests
      • Request a new phone number batch provisioning
      • Get the status of a phone number provisioning request
    • Phone Book Service
      • Overview
      • Return all phone numbers
      • Return specific phone number
  • Pricing & Coverage
    • Overview
    • Get Started
    • Authentication
    • Options
      • Query the full list
      • Query specific country
      • Query currently unavailable destinations
      • HTTP Status Codes
  • My tyntec
    • Overview
    • FAQs
      • Getting Started
  • Tutorials
  • Integrations
  • FAQs
    • Overview
    • CPaaS
      • Basics
    • WhatsApp Business
      • Getting Started
      • Phone Numbers
      • Business Verification
      • Integrations and Testing
      • Message Types & Templates
      • Your WhatsApp Account
      • Compliance & GDPR, Opt-Ins
      • Pricing
      • Payments & Billing
      • ISVs & Technical Integrators
      • WhatsApp Commerce Policy
      • Performance
    • Conversations Inbox
      • Getting Started
      • Team Management
      • Conversation Management
      • Contact Management
      • Channel Management
      • Chatbots, Automations & Integrations
      • Pricing
      • Payments & Billing
    • My tyntec
      • Getting Started
    • SMS
      • Getting Started
      • SMS Delivery
      • SMS Performance
      • SMS Features
      • Troubleshooting
    • Authentication
      • Getting Started
    • Number Information
      • General
      • Phone Verification
      • Portability Check
    • Viber Business
      • Getting Started
      • Free Trial
      • Message Types
      • Your Viber Account
      • Pricing
      • Payments & Billing
    • Customer Service
      • Support
    • Pricing
    • Payments & Billing
Products
  • SMS
  • OTP SMS
  • Conversations Inbox
  • Engagement Platform
  • Conversations
  • WhatsApp Business
  • Viber Business
  • RCS
  • WeChat
  • Google Business Messages
  • Telegram
  • Phone Verification
  • Authentication | 2FA
  • 2FA Smart Contracts
  • Voice
Resources
  • Documentation
  • Docs | SMS
  • Docs | Conversations Inbox
  • Docs | WhatsApp
  • Docs | Viber Business
  • Docs | Portability Check
  • Docs | Authentication
  • API Reference
  • Developers
  • Integrations
  • Tutorials
  • My tyntec
  • Sign Up
  • Webinars
  • FAQs
  • Support
  • Pricing
  • Pricing Calculator
Cases
  • Success Stories
  • Automotive
  • Education
  • Fashion
  • Financial Services
  • Food & Beverage
  • Healthcare
  • Insurances
  • Logistics
  • Retail & eCommerce
  • Real Estate
  • Travel & Hospitality
  • Telecom Operators
Partners
  • Find a Partner
  • Become a Partner
  • Operator Partnerships
Company
  • About tyntec
  • Management & Board
  • Newsroom
  • Presse (German Press)
  • Careers
  • Events
  • tyntec Offices
  • Contact Sales
Reach us
  • icn_phone_number +49 231 477 90 090
  • icn_phone_number +14155237745
  • icn_phone_number +6531581252
  • icn_email sales@tyntec.com
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