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All Channels

Chat with customers where they are

tyntec provides customer support and marketing capabilities on all the major channels your customers use every day.

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All the channels where your customers are

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WhatsApp Business

Create media-rich, interactive and automated conversations on the world’s most popular chat app.

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Viber Business

Connect with your target audience on Viber through marketing campaigns, direct 1:1 Viber Sessions, and more.

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SMS

Send and receive text messages at scale. Best for immediate and time-sensitive communications with your customers.

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Facebook Messenger

Reach billions of users on Facebook through Facebook Messenger. With live-support and actionable click-to-chat ads.

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Apple Business Chat

Directly engage with customers using any Apple device to deliver targeted and native iOS experiences with your business.

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Instagram Direct Messages

Use Instagram Direct Messages to leverage your conversational commerce potential on Instagram.

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WeChat

Connect with over 1.2 billion WeChat users in China and globally for frictionless messaging with an official account.

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Google Business Messages

Start talking with your users from within Google Maps, Search, and brand websites. Conversations are just one tap away.

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Twitter Direct Messages

Enable your business to send and receive Twitter Direct Messages with our Conversations Inbox.

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Telegram

Use our Conversations API to communicate with your users on Telegram with Telegram Bots.

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Google RCS

Rethink the borders of traditional text messaging with richer, app-like experiences on RCS.

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Webchat (BYO)

Bring your own custom chat channel with you to use a proprietary chat on your website or in-app with our Inbox.

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Conversations Inbox Conversations API
SMS
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WhatsApp Business
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Viber Business
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Facebook Messenger
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Apple Business Chat
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Instagram Direct Messages
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WeChat
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Google Business Messages
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Twitter Direct Messages
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Telegram
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Webchat (BYO)
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Build your own world-class chat experience

We are a leading partner for conversational APIs and solutions with over 20 years of experience in the field.

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Trusted messaging ecosystem

For over 17+ years we’ve been powering businesses-to-consumer communications. Germany-based and governed by GDPR makes us a trusted partner for secure and reliable customer engagement.

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Global scalability

You need to scale with your customers. With over 30 billion transactions annually we provide a scaleable and ultra fast communications platform to ensure your business thrives with every message.

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Smarter integrations

Your conversations deserve context. Use our plug-and-play integrations for chatbots, CRM systems and eCommerce platforms you already use to improve your customer service on all levels.

Frequently asked questions

  • Can I integrate the Conversations Inbox with my own custom chat?

    With tyntec’s Conversations Inbox you can also integrate your business’ other app- / web-chats if those can provide the conversations via API. This can be, for example, the proprietary business chat that you use for your website or app, or an external webchat provider you already use. 

    ✉️ To connect your existing web chat provider, first check with your provider to support an API for conversations management. Then get in touch with us at onboarding@tyntec.com to discuss the details.

  • What system integrations are available for the Conversations Inbox?

    We provide integrations to CRM and AI systems free of charge for our customers to reduce development time and resources when using the Conversations Inbox, including Microsoft Dynamics and IBM Watson.

  • How much does tyntec charge for WhatsApp Business?

    tyntec's WhatsApp Pricing is as cost-effective and flexible as possible. First, there is no setup fees involved. tyntec charges monthly fees to cover costs related to configuring, setting up, hosting and maintaining your WhatsApp Business Account. 

    Also, tyntec's monthly fees include unlimited session messages per active contact, so you don't have to worry about variable transactional costs.

    To enable companies of various sizes and budgets to use WhatsApp, tyntec offers 3 monthly plans that you can choose from:

    • Starter: Ideal for small businesses with low volume conversations, for 1000 monthly active contacts.
    • Growth: Great option for businesses with a growing volume of conversations, for 3500 active contacts.
    • Enterprise: Made for enterprises with high demand of conversations, for 6000 active contacts.

    ℹ️ Check tyntec's WhatsApp pricing here.

  • How many WhatsApp Business Accounts can a company create until it’s verified?

    You can only create two WhatsApp Business Accounts before your Business Verification is complete. You can create additional accounts after you are verified.

    Also, the unverified trial state is only valid for the first verified phone number for each WhatsApp Business Account. Each additional number added to the WhatsApp business account needs to wait until the business is verified and has passed all the WhatsApp checks to send messages.

  • How can I start with the Conversations Inbox?

    The Conversations Inbox is an omnichannel, web-based platform that includes one WhatsApp Business Profile. The first step to start the Conversations Inbox is to create your WhatsApp Business Profile and then enable you to access the platform with an easy setup.

    After your WhatsApp Business Profile has been configured, you can proceed with your Conversations Inbox by filling out this form.

    After that, you will receive an email with a personalized link to your Conversations Inbox setup. Follow the link from the email and fill out the form.

    It takes between 1–2 business days until your Conversations Inbox is activated. You will receive a link via email to activate your admin account.    

    ℹ️ Once your account is activated, you can log in using this link: https://cmd.tyntec.com/login/signin