FAQ | Conversations Inbox

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

What’s an Active Contact and How Are They Charged?


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What’s an active contact and how are they charged?

Active Contact is an end user that has exchanged (received or sent) at least 1 message on WhatsApp in a given month. You can exchange ‘unlimited session messages’ per active contact.

Each price plan has a certain amount of monthly active contacts included:

  • Starter: 1000 monthly active contacts
  • Growth: 3500 monthly active contacts
  • Enterprise: 6000 monthly active contacts

In case you have communicated with more active contacts in a given month than what’s included in your chosen package, we charge an additional fee per active contact:

  • Starter: EUR 0.09 per monthly active user
  • Growth: EUR 0.05 per monthly active user
  • Enterprise: EUR 0.03 per monthly active user