FAQ | Customer Service

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

How does tyntec monitor its services?

tyntec has extensive monitoring capabilities used by its technical support team 24/7/365.

Our monitoring capabilities help us analyze a large number of KPIs, including message delivery rate, message delivery time, individual performance at the country/customer/provider level and many others. In addition, customers get access to the self-service Business Center, where several reports and performance capabilities are available.