How does tyntec define support Priority Levels and guaranteed response times?
The speed of our support team’s response time depends on the priority level you select when you submit your ticket.
Our support team can change your ticket’s priority level to higher or lower based on how the issue impacts your business.
Target Restoration Time
Serious service impact, e.g., entire service down
Noticeable service impact, e.g., an operator appears suddenly unavailable
Standard issue, e.g., related to specific phone numbers
5 business days