Conversational Commerce

Woman Shopping Mobile
Conversational Commerce
Save This Season: How to Boost Retail Sales in Late 2020 Using WhatsApp & Viber

As the holiday season approaches, it's crunch time for retailers aiming to win back profits lost to the pandemic — here's how chat apps can help mount the fightback.

Adam
Phillips
6 min read
Conversational Commerce
How to Successfully Scale Conversational Clienteling in Fashion Retail with Chatbots

Some fear the pandemic could ring the death knell for deep customer connections and personalization in the fashion sector: Here's why clienteling 2.0 powered by chatbots is set to prove them wrong.

Adam
Phillips
6 min read
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Conversational Commerce
A Winning Team: How Top Sports Clubs Are Using Chat Apps to Deepen Fan Connections

To create better customer experiences and drive up revenue rates, sports clubs are turning to WhatsApp Business and Viber Business Messages to ace their game — here's how.

Manuela
Marques
7 min read
Conversational Commerce
Sticking Power: 6 Reasons for Leveraging Branded 'Stickers' in Business Messaging

It may seem peculiar — even old-fashioned in this digital era — but offering consumers branded sticker sets in messaging apps can boost bottom lines and improve brand perception.

Adam
Phillips
4 min read