Customer retention has become a thorny issue for telcos, with 77% of consumers retracting their loyalty more quickly than they did three years ago. In this webinar, learn how telco carriers use WhatsApp to improve retention rates — and boost profits.
Simplified Customer Service with WhatsApp
As retention rates have become patchy, telcos need to create innovative strategies to retain their customers before they decide to walk away — especially those who represent a high churn risk. For instance, Bain & Company suggests that a mere 5% increase in a company's retention rate can boost profits by 25% to 95%.
WhatsApp helps telcos nail the customer churn issue with minimum effort and cost. Learn how to integrate WhatsApp for customer service and how market leaders have successfully leveraged the world’s most popular chat app to increase customer happiness.
In this webinar, you will learn
- How telcos can use WhatsApp in customer service
- Success stories about how market leaders have leveraged WhatsApp
- How to get started with WhatsApp