November 05 @ 10:00 am CET / 4:00 pm SGT | English
How to Improve Telco Customer Service with WhatsApp

Customer retention has become a thorny issue for telcos, with 77% of consumers retracting their loyalty more quickly than they did three years ago. In this webinar, learn how telco carriers use WhatsApp to improve retention rates — and boost profits. 

Simplified Customer Service with WhatsApp

As retention rates have become patchy, telcos need to create innovative strategies to retain their customers before they decide to walk away — especially those who represent a high churn risk. For instance, Bain & Company suggests that a mere 5% increase in a company's retention rate can boost profits by 25% to 95%.

WhatsApp helps telcos nail their customer churn issues with minimum effort and cost. Learn how to integrate WhatsApp for customer service and how market leaders have successfully leveraged the world’s most popular chat app to increase customer happiness. 

In this webinar, you will learn

  • How telcos can use WhatsApp in customer service
  • Success stories about how market leaders have leveraged WhatsApp 
  • How to get started with WhatsApp

Webinar hosts

WhatsApp Expert

Ashley Quirk

Ashley's a Marketing Operations Manager here at tyntec. With over 100+ onboarded companies, she is one of our most experienced WhatsApp specialists, giving you knowledgeable insights and feedback to help your company to get started. 

Sales & Marketing Growth Director

Manuela Marques Tchoe

Manuela Marques Tchoe is tyntec’s Sales & Marketing Growth Director, bringing 10+ years’ expertise in mobile messaging. A Brazilian expat living in Munich, Manuela has been at tyntec since its startup times, growing and evolving with the company and the messaging industry.