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WhatsApp Business Provider Migration

Migrate to tyntec’s API for WhatsApp

Benefit from the leading WhatsApp Business API with tons of free integrations, all features supported, and fair pricing - without any downtime or the need to change your phone number. tyntec can provide you with a hassle-free transfer away from your current provider.

 

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Why switch to tyntec

Get ready to start with a top-rated API for WhatsApp Business while keeping your account intact. Here are a few advantages of working with tyntec.

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Choose how to integrate

Integrate WhatsApp with your existing system with free of charge quickstarts for Hubspot, Zapier, and more - or opt for our omnichannel platform, Support Inbox.

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Support tools & tutorials

Leverage 24/7/365 support from our specialists and make use of additional tools, documentation, and tutorials to help you leverage WhatsApp in your business. 

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Flexible & secure

Create and use unlimited message templates, profiles, and phone numbers, coupled with a GDPR-compliant and secure solution. 

How to migrate to tyntec

Let our team transfer your WhatsApp Business Profile to our API while keeping your phone number, display name, quality rating, messaging limits, official business account status, and high-quality message templates.

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Create a tyntec account

Setup an account with tyntec where you can manage your API accounts, as well as make any payments needed.

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Migrate your phone number

Fill out our transfer form with the phone number currently registered with your current provider. 

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We take it from there

There is no downtime involved in the process. Until the migration is completed by registering your phone number with tyntec, you can send and receive messages without disruption of service. 

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WhatsApp Business Pricing

Simple and fair. Choose one of our packages that best fits your business needs – you can always upgrade if you need to.


If you're a solution provider (ISV) that would like to integrate our API and offer WhatsApp Business to your customers, please get in touch with us

FAQs - Frequently Asked Questions
Your Questions Answered
  • How does the provider migration work?

    Businesses with a WhatsApp Business Account (WABA) can now migrate a registered phone number from one Business Service Provider (BSP) to another at any time without having to change the phone number. After being migrated, a phone number keeps its display name, quality rating, messaging limits, Official Business Account status, and any High-quality message templates previously approved.

    The migration process involves 3 main assets:

    • A source WABA: this is the BSP the phone number is currently registered to. Here, the business verification has been completed and approved, and the WABA review status must be approved, too.
    • A phone number: the phone number that will be migrated.
    • A destination WABA: the BSP the number will be migrated to.

    Phone migration is always initiated by the destination WABA BSP – in this case, tyntec.

    Here are the migration steps with tyntec:

    Step #1 Create your tyntec account to manage your API accounts and set up payments for your transferred WABA.

    Step #2 Fill out the migration form with the phone number you’d like to transfer. We’ll also need your Facebook Business Manager ID, your business name, and your tyntec API key name. 

    Step #3 - You must confirm to tyntec that your existing BSP (‘source WABA’) has lifted the 2FA code from the number.

    Step #4 – tyntec will perform migration API calls made to the endpoint with the destination WABA’s ID. 

    Step #4 - You would receive a 6 digit code via SMS or voice call, and send it back to tyntec. 

    Once this is done, your WABA is successfully migrated to tyntec and you will be notified accordingly.

    You can view your WhatsApp Business Profile on your tyntec account and can start managing it from our dashboard, such as submitting new message templates.

  • Which phone numbers can be migrated?

    A WhatsApp Business Profile can be connected with mobile, landline, and toll-free numbers. Hence, the same types of phone numbers can be migrated from one business provider to another without restrictions.

  • Do I have to verify my phone number again?

    Yes. Regardless if you have a standard business account or Official Business Account (OBA), you do receive a 6 digit code via SMS or voice call, and send it back to tyntec, so we can finalize the transfer. That step is key to keeping your account secure. 

  • Do I have to disconnect my WhatsApp Business phone number with my current provider?

    No. This is done by tyntec via API calls to your WABA source BSP. Once you request your migration, we take over and manage the entire process for you.

  • Do I have to pay extra for the migration?

    Not at all. We offer the migration completely free of charge.

  • How much will tyntec charge for my WhatsApp account?

    In the migration form, you can choose the right product for you:

    • WhatsApp Business API only
    • WhatsApp Business API + Support Inbox

    If you choose the WhatsApp Business API only, pick one of the 3 available pricing packages:

    • Starter: 89€ per month (1 active phone number, unlimited messaging to 1000 active consumers)
    • Growth: 169€ per month (2 active phone numbers, unlimited messaging to 3500 active consumers)
    • Enterprise: 299€ per month (5 active phone numbers, unlimited messaging to 6000 active consumers)

    If you choose the Support Inbox option, 100€ monthly will be added to your chosen WhatsApp package, e.g. if you choose the Starter package, your total monthly fee would be 189€.

    Check complete pricing here.

    Once your migration is completed, your billing will be moved completely to tyntec.

     

  • Will message and chat history be migrated?

    Message and chat history are not migrated with this process.

  • Is there downtime during migration?

    Until the migration is completed by registering the phone number on the destination WABA, the source WABA can continue to send and receive messages without disruption in service. After the migration is complete, the destination WABA can start sending messages immediately, without any downtime.

  • Can the business that owns the source WABA take back the number after migration?

    The phone number can be migrated to any WABA (including back to the source WABA) if ownership is confirmed using the right registration code (and using the right pin, if two-factor authentication is enabled).

  • Can I migrate several numbers at once?

    You cannot migrate several phone numbers at once, but we can trigger subsequent verification calls to the different numbers. Please use the provided form multiple times in this case.