One of the biggest challenges of COVID-19 for travel companies has been the sheer volume of customer inquiries. Learn how WhatsApp can help contact centers handle the peak times while maintaining first-class customer service levels.
Handling customer inquiries with WhatsApp
The travel and tourism industry has been hit the hardest by the global pandemic, with US and UK digital travel sales in 2020 predicted to fall by nearly 50% year over year.
The result is thousands of travellers seeking support and travel companies juggling unprecedented volume of customer inquiries. How can WhatsApp help contact centers successfully handle the situation? Learn how with tyntec in this webinar.
In this webinar, you will learn
- How WhatsApp helps travel contact centers improve efficiency and ROI amid the increase in call volume – without having to add more agents
- How to leverage WhatsApp in your customer journey: from marketing to support, adapted to the “new normal”
- Expanding conversational commerce: Viber