Consumers are making more purchases online than ever before and their expectations for a smooth digital experience are high. Learn how eCommerce companies use chat apps like WhatsApp to provide fast customer service that increases purchases.
Greater Customer Satisfaction with WhatsApp
Since the outbreak of COVID-19, the share of European consumers who make at least 50% of their purchases online has grown by up to 80%. A new preference for online ordering means retailers need to step up to meet this consumer demand, during and after the pandemic subsides.
WhatsApp helps companies digitize experiences with minimum effort and cost. In this webinar, learn how WhatsApp & co. will help you boost sales and repeat purchases in a post Covid-19 world.
In this webinar, you will learn
- How to prepare for the “new normal” with conversational commerce
- Why chat apps help companies perform better
- How to leverage WhatsApp in your customer journey: from marketing to loyalty
- Expanding conversational commerce: Viber