Today’s businesses face many challenges to modernize outdated customer experience (CX). This webinar focuses on providing faster and personalized experiences to customers by using pre-built connectors for chat apps such as WhatsApp right from the Microsoft Dynamics 365 environment.
In this webinar, you will learn
- What the experience gap is: what today’s customers are expecting vs. what they’re getting
- Why use Dynamics 365 to improve CX: compelling reasons, tools, and community [Guest presenter Rob Nehrbas from Microsoft]
- When to trigger chat messaging actions: use cases from Sales, Marketing and Service
- How to get started: resources and actionable steps