Travel & Hospitality

Travel Messaging

Your customers want to text: it’s time to engage with mobile messaging. From SMS flight alerts to virtual concierge powered by WhatsApp or Facebook Messenger, chatting has become the new standard in traveler engagement.

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With SMS and chat app messaging, travel brands – airlines, hospitality, online travel agents, technology providers, and more – can deliver personalized experiences simply by interacting with travelers, gathering preferences in this process and shaping services at the same time.

Use Cases

Deliver First Class Travel Experiences

Benefits

Messaging for Travel

Personalization
Personalize Customer Experiences

Create personalized marketing and customer engagement strategies to own the customer experience and direct bookings.

Grow Revenue
Ancillary Travel Offers

Due to high open rates, travel brands can utilize SMS and chat app messaging by offering new services to travelers.

Customer Engagement
Engage Customers

Implement messaging to solve issues, address complaints and requests, re-book tickets, provide concierge services, and more.

Getting started

APIs for Travel

SMS API
SMS API

Our API for SMS messaging enables travel brands to engage travelers anywhere, on any device, independently from data packages. Leverage text messaging for global and time-critical flight and hospitality alerts, ancillary and promotional messages, and customer service notifications.

Mobile Chat API
Mobile Chat API

Amplify traveler engagement with branded, multimedia functions and immediate two-way messaging in user preferred chat apps — WhatsApp, Facebook Messenger and Viber – and SMS. Use messaging for customer service, flight and itinerary notifications, boarding passes, digital hospitality concierge, and more.

Learn More

Travel Business Messaging

Deliver first-class customer engagement with the largest chat app worldwide

Five Ideas to Use WhatsApp Business Solution with Travel

Deliver first-class customer engagement with the largest chat app worldwide.

  The travel industry, with a wide range of communications flowing throughout the customer journey, is going through a transformation with the power of mobile messaging.

How Business Messaging Enriches Travel Experiences:

Key trends of travel messaging & how it helps brands strengthen customer relationships.

Find out the latest trends in communication tools for the Travel Industry!

Guide | Messaging for Travel

Find out the key trends with Travel communication tools and mobile messaging.