tyntec provides travel brands with omni-channel messaging – SMS and chat apps – to own the customer experience. Powered by speedy, global communications and easy integration with developer-friendly set of APIs, travel brands can leverage rich and global mobile messaging with peace of mind.
Open the world of mobile to address all your travelers with Travel Messaging. Look beyond mobile apps to engage your customers’ via their preferred communications channel.
Mobile messaging plays a vital role in streamlining traveler engagement due to its high degree of flexibility, ubiquity, universality and conversational drive. With mobile messaging, travel brands – airlines, hospitality, online travel agents, technology providers, and more – can deliver personalized experiences simply by interacting with travelers, gathering preferences in this process and shaping services at the same time.
Trigger add-on purchases with seat upgrade offers and additional baggage discounts, promotions and attractions for hotel guests, and more.
Alerts and notifications
Keep travelers up to date with gate changes, delay notifications, room ready to check-in, among others.
Customer service and concierge
Provide travelers with a digital customer service & concierge to make special requests.
By using a messaging-based, conversational traveler journey, travel brands can engage all customers on mobile, increase direct bookings and own customer relationships in the long run. Messaging can be used in a wide variety of cases throughout the travel journey, either by providing notifications, facilitating customer service conversations or working together with richer channels such as the mobile app for check-in and boarding passes.
Create personalized marketing and customer engagement strategies to own the customer experience and direct bookings.
Convert new sales faster by offering new services to travelers with messaging.
Conversations is a new paradigm. Dive right in to solve issues, address complaints and requests with messaging.