With SMS and chat app messaging, travel brands – airlines, hospitality, online travel agents, technology providers, and more – can deliver personalized experiences simply by interacting with travelers, gathering preferences in this process and shaping services at the same time.
Deliver First Class Travel Experiences
Ancillary Promotionsvia SMS or chat apps to increase revenue
Trigger add-on purchases with seat upgrade offers and additional baggage discounts, promotions, and alerts regarding rooms and prices for hotel guests. Travelers can respond directly via text to confirm ancillary purchases.
Real-time Alerts and Notificationsfor the travel industry
Keep your travelers up to date with gate changes, delay notifications, room ready to check-in, among others.
Conversational Customer Servicevia messaging and SMS
Provide travelers with a messaging-based customer service & concierge to receive special requests. Your contact center can easily reply to inquiries, provide travel information, re-book flights and hotel reservations, and more.
Messaging for Travel
Create personalized marketing and customer engagement strategies to own the customer experience and direct bookings.
Due to high open rates, travel brands can utilize SMS and chat app messaging by offering new services to travelers.
Implement messaging to solve issues, address complaints and requests, re-book tickets, provide concierge services, and more.
APIs for Travel
Our API for SMS messaging enables travel brands to engage travelers anywhere, on any device, independently from data packages. Leverage text messaging for global and time-critical flight and hospitality alerts, ancillary and promotional messages, and customer service notifications.
Amplify traveler engagement with branded, multimedia functions and immediate two-way messaging in user preferred chat apps — WhatsApp, Facebook Messenger and Viber – and SMS. Use messaging for customer service, flight and itinerary notifications, boarding passes, digital hospitality concierge, and more.