Handle customer conversations from multiple channels in one inbox. You can switch to a different channels or use it as fallback, as well as cherry-pick the channels you want to make available. 

Agents are automatically informed once a new message comes in, decreasing response times.

Go beyond text. With the support inbox, you can send and receive images, videos, weblinks, interactive buttons and more. 

Your team can collaborate and also assign inquiries to internal experts. Have access to a shared inbox, labelling options and agent routing for more efficient customer conversations. 

Setup automated replies whenever your agents are unavailable to answer, like out of office replies. This helps set the right expectations about your response times. 

Agents can assign conversations to different team members. So specialized team members can handle certain topics.