Lottie file
SUPPORT INBOX
Support made simple
Customer support doesn't have to be complicated. Use a simple yet powerful omnichannel support platform to manage customer conversations in one place.
Support on key channels
Access your customers' preferred channels. WhatsApp, Facebook, Viber, Instagram, WeChat, SMS and more for a true omnichannel experience.
Messaging made easy
Focus on omnichannel conversations
No frills
Increase response times and agent productivity with the Support Inbox. With a simple interface, your agents can support more customers in parallel.
Beyond text
Share images, videos, PDFs and more. With media messages, you can expand your conversations with order confirmations, video tutorials and more. The sky is the limit!
Customer Profiles
Put your data into the right context
You don't have to switch dashboards to access customer information. Connect directly with HubSpot, Salesforce & co. for immediate access to customer profiles & data.
Automation
Respond faster with Quick Replies
Solve shopping cart abandonment
Often, customers get distracted and forget to complete their online orders. Messaging is the most personal way to reconnect with customers who have abandoned shopping carts on your website, from a simple reminder to complete their checkout to offering them discounts or coupons.
Payments
With features like interactive buttons, your customers can check out with zero friction. Give them to option to click-to-buy – and the purchase is done!
What you get
Key Features
A wide range of relevant functions to increase agent productivity and reduce response time.
Omnichannel Inbox
Handle customer conversations from multiple channels in one inbox. You can switch to a different channels or use it as fallback, as well as cherry-pick the channels you want to make available.
Agent Notifications
Agents are automatically informed once a new message comes in, decreasing response times.
Media Message Templates
Go beyond text. With the support inbox, you can send and receive images, videos, weblinks, interactive buttons and more.
Team Collaboration
Your team can collaborate and also assign inquiries to internal experts. Have access to a shared inbox, labelling options and agent routing for more efficient customer conversations.
Auto-replies
Setup automated replies whenever your agents are unavailable to answer, like out of office replies. This helps set the right expectations about your response times.
Agent to Agent Handover
Agents can assign conversations to different team members. So specialized team members can handle certain topics.
Multi-Tasking interface
Let your agents handle not one, but multiple conversations at once. Utilizing the full potential for your customer service.
Queue Management
Manage all incoming messages in one universal queue. This enables your agents to have an overview of new messages and prioritize responses accordingly.
Labels & Notes
Use labels to categorize conversations. Notes give your agents the ability to add comments to a specific user.
Upon request
Customized Features
The Support Inbox offers a great amount of extensions that can be used with it, so you can use the best the market has to offer.
Automation
Use automation tools like tray.io or Zapier to automate message flows and processes.
Chatbots
Use third-party chatbot providers you already use with our dashboard to automate conversations.
Artificial Intelligence
Go beyond automation rules and use third-party AI to add intelligence to your conversations.
Analytics
Use customized analytics within your existing KPI tracking system like Tableau.
Intelligent Routing
Route messages automatically to a specified customer support expert in your team or based on specific criteria.
Start your 30-day free trial
Get started with your 30-day free trial for WhatsApp Business with Support Inbox.
Customer Support by tyntec
All the support you need
We offer a range of support options that goes beyond our documentation, so you can get started as soon as possible.
| Support Inbox | |
|---|---|
| Access to all key channels | |
| E-Mail Support 24/7 | |
| Phone Support 24/7 | |
| Video Installation Help | |
| Agents | 10 |
| Additional Agent(s) | Optional |
| Get Started |
Support Inbox
Starter
Ideal for small businesses with low volume conversations. Includes unlimited messages to 1,000 active contacts / month.
€
189.00
/ month ¹
- 1 WhatsApp Business Profile included ²
- Unlimited messages to 1,000 monthly active contacts ³
- 10 agents included
- No setup fees
- € 100.00 / extra WhatsApp Profile
- € 0.09 / extra monthly active contact
- 11–30 agents, € 25.00 monthly per agent
- 31+ agents for free
- Access to Conversations API included
- Minimum subscription of 1 month ⁴
Support Inbox
Starter
Ideal for small businesses with low volume conversations. Includes unlimited messages to 1,000 active contacts / month.
$
219.00
/ month ¹
- 1 WhatsApp Business Profile included ²
- Unlimited messages to 1,000 monthly active contacts ³
- 10 agents included
- No setup fees
- $ 120.00 / extra WhatsApp Profile
- $ 0.11 / extra monthly active contact
- 11–30 agents, $ 30.00 monthly per agent
- 31+ agents for free
- Access to Conversations API included
- Minimum subscription of 1 month ⁴
Most popular
Support Inbox
Growth
Great option for businesses with a growing volume of conversations. Includes unlimited messages to 3,500 active contacts / month.
€
269.00
/ month ¹
- 2 WhatsApp Business Profiles included ²
- Unlimited messages to 3,500 monthly active contacts ³
- 10 agents included
- No setup fees
- € 45.00 / extra WhatsApp Profile
- € 0.05 / extra monthly active contact
- 11–30 agents, € 25.00 monthly per agent
- 31+ agents for free
- Access to Conversations API included
- Minimum subscription of 6 months ⁴
Most popular
Support Inbox
Growth
Great option for businesses with a growing volume of conversations. Includes unlimited messages to 3,500 active contacts / month.
$
319.00
/ month ¹
- 2 WhatsApp Business Profiles included ²
- Unlimited messages to 3,500 monthly active contacts ³
- 10 agents included
- No setup fees
- $ 55.00 / extra WhatsApp Profile
- $ 0.06 / extra monthly active contact
- 11–30 agents, $ 30.00 monthly per agent
- 31+ agents for free
- Access to Conversations API included
- Minimum subscription of 6 months ⁴
Support Inbox
Enterprise
Made for enterprises with high demand of conversations. Includes unlimited messages to 6,000 active contacts / month.
€
399.00
/ month ¹
- 5 WhatsApp Business Profiles included ²
- Unlimited messages to 6,000 monthly active contacts ³
- 10 agents included
- No setup fees
- € 25.00 / extra WhatsApp Profile
- € 0.03 / extra monthly active contact
- 11–30 agents, € 25.00 monthly per agent
- 31+ agents for free
- Access to Conversations API included
- Minimum subscription of 12 months ⁴
Support Inbox
Enterprise
Made for enterprises with high demand of conversations. Includes unlimited messages to 6,000 active contacts / month.
$
469.00
/ month ¹
- 5 WhatsApp Business Profiles included ²
- Unlimited messages to 6,000 monthly active contacts ³
- 10 agents included
- No setup fees
- $ 30.00 / extra WhatsApp Profile
- $ 0.036 / extra monthly active contact
- 11–30 agents, $ 30.00 monthly per agent
- 31+ agents for free
- Access to Conversations API included
- Minimum subscription of 12 months ⁴
¹ Not included in monthly subscription fee: WhatsApp Business messages fees apply; If applicable, SMS message fees and Viber message fees and monthly minimum spent apply.
² WhatsApp Business Profiles are active if at least 1 message was sent by your business in a given month.
³ An active contact is an end user that has exchanged at least 1 message with your business over WhatsApp in a given month.
⁴ tyntec customers are billed on a monthly basis. All payments are due and payable within 15 calendar days from the date of the invoice.
Why tyntec
Minimum effort for you. Great support for your customers.
tyntec's Support Inbox helps you increase agent productivity and reduce operational cost.
Lower costs
Support more customers in parallel and achieve quicker response rates. Chat messages have higher open and response rates than email, as well as being more efficient than voice calls.
Improved Customer Experience
Your customers want to chat with brands on WhatsApp, Viber, SMS and more. Reduce waiting times to your voice contact center and reduce incoming emails.
Always on support
Be there 24/7 for customers. On your customers preferred channels, and handle more than one conversation at once.
Made for conversations
Powering over 1,500 companies worldwide
