Subscription box services tap into the modern consumer’s desire for convenience and surprising products. Highly personalized experiences, curated products and mobile-first engagement are essential to keeping customers excited in the long-run, all while avoiding churn. Mobile messaging — SMS texting and chat apps — is ideal to providing immediate and personalized engagement.
Get Closer to Your Customers
Let Customers Track Deliveries and Provide relevant Updates
Engage customers with proactive SMS delivery updates, click and collect availability, and notify users for delivery changes. Provide a tracking URL via text messaging and even allow your customers to schedule a delivery.
Notify Users throughout the Customer Journey
Let your customers know that you have curated new products, surprise and delight them with exclusive offers and bring to their attention free content related to products to drive usage and engagement.
Allow Your Customers to Communicate with You
Get closer to your customers in their medium of choice — messaging — when they need customer support. Utilize proactive messaging for product recalls, reviews, re-engagement, promotions, exclusive offers, and more.
Increased Customer Retention
Global SMS gateway and chat apps support your engagement strategy, providing a fast and user-friendly customer communications channel.
With conversational messaging you can keep user enthusiasm high and avoid subscription cancellations. Provide a constant (but not intrusive) stream of messages with news on exclusive products, sales, and “fan favorites”.
Let your customers message you to help solve issues, answer questions, provide early access to products. and more. Increase engagement rates with two-way SMS and chat app channels.
Key tyntec APIs for Subscription Commerce
98% of SMS messages are read within three minutes, compared to a 20% open rate for email. While email is suitable for confirmations and newsletters, SMS is an ideal combination of immediacy and personalization for marketing, engagement, and conversion-driven alerts.
Amplify customer engagement with branded, and multimedia functions and immediate two-way messaging in users’ preferred chat apps such as Facebook Messenger and Viber. Enable customer service, shipment scheduling, delivery tracking and more.
Improve your marketing ROI by finding and removing invalid and unavailable numbers before contacting your customers. That means fewer failed attempts, faster deployment and better conversion rates.