Engage your subscription box customers with messaging that provides constant updates on new products, shipping alerts and text-enabled customer service.
Allow customers to track delivery & provide relevant updates
Engage customers with proactive delivery updates, click & collect availability and unexpected changes in delivery. Provide a tracking URL and even allow your customers to schedule a delivery when they are home.
Notify users throughout the customer journey
Let your customers know that you have curated new products, surprise and delight them with exclusive offers and bring to their attention free content related to products to drive usage and engagement.
Let your customers converse with you
Get closer to your customers in their medium of choice – messaging – when they need customer support. Utilize proactive messaging for product recalls, reviews, re-engagement, promotions, exclusive offers and more.
Subscription box services tap into the modern consumer’s desire for convenience and surprising products. Highly personalized experiences, curated products and mobile-first engagement are essential to keeping customers excited in the long-run, all while avoiding churn. Mobile messaging – SMS and chat apps – is ideal to providing immediate and personalized engagement, working in an omni-channel manner.
Global SMS and chat apps support your engagement strategy, providing a fast and user-friendly communications channel
Update and notify customers of new products, replenishment sales and “fan favorites” to keep enthusiasm high and avoid subscription cancellations
Text-enable your customer service to help solve issues, answer questions, provide early access to products and more, increasing engagement rates.
Ninety-eight percent of users open SMS messages within three minutes, in contrast with a 20% open rate for email. While email continues to be relevant for confirmations and newsletters, SMS provides the ideal combination of immediacy and personalization for marketing, engagement and conversion-driven alerts.
tyntec powers omni-channel communications, making it easy for Subscription Service brands to engage customers in the long-run. Backed by its industry-leading global network, tyntec provides easy-to-integrate APIs for SMS, mobile chat, number information and authentication, for fast, secure mobile communications.