Customer Messaging for Subscription eCommerce

Subscription

High customer turnover cripples subscription commerce growth. Start retaining your customers with  constant updates on new products, exclusive and personalized offers, shipping alerts, and proactive customer service with SMS and chat apps messaging.

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Header - Subscription Commerce

Subscription box services tap into the modern consumer’s desire for convenience and surprising products. Highly personalized experiences, curated products and mobile-first engagement are essential to keeping customers excited in the long-run, all while avoiding churn. Mobile messaging — SMS texting and chat apps — is ideal to providing immediate and personalized engagement. Increase customer retention and conversions with tyntec’s omnichannel communications platform.

Use cases

for Subscription Commerce

Let customers track deliveries and provide relevant updates

Engage customers with proactive SMS delivery updates, click and collect availability, and notify users for delivery changes. Provide a tracking URL via text messaging and even allow your customers to schedule a delivery.

 

Notify users throughout the customer journey

Let your customers know that you have curated new products, surprise and delight them with exclusive offers and bring to their attention free content related to products to drive usage and engagement. 

Allow your customers to communicate with you

Get closer to your customers in their medium of choice — messaging — when they need customer support. Utilize proactive messaging for product recalls, reviews, re-engagement, promotions, exclusive offers, and more.

Benefits

Increased User Retention

Create mobile-first, personalized communications
Create mobile communications

Global SMS gateway and chat apps support your engagement strategy, providing a fast and user-friendly customer communications channel.

Reduce customer churn
Reduce customer churn

With conversational messaging you can keep user enthusiasm high and avoid subscription cancellations. Provide a constant (but not intrusive) stream of messages with news on exclusive products, sales, and “fan favorites”.  

Converse with your customers
Messaging-based customer service

Let your customers message you to help solve issues, answer questions, provide early access to products. and more. Increase engagement rates with two-way SMS and messaging channels.

Top products for

Subscription Commerce

SMS - Tools
SMS API

98% of SMS messages are read within three minutes, compared to a 20% open rate for email. While email is suitable for confirmations and newsletters, SMS is an ideal combination of immediacy and personalization for marketing, engagement, and conversion-driven alerts.

Mobile Chat - Tools
Mobile Chat API

Amplify customer engagement with branded, and multimedia functions and immediate two-way messaging  in users’ preferred chat apps such as Facebook Messenger and Viber. Enable customer service, shipment scheduling, delivery tracking and more.
 

Number Verification - Tools
Number Information API

Improve your marketing ROI by finding and removing invalid and unavailable numbers before contacting your customers. That means fewer failed attempts, faster deployment and better conversion rates.

 

Why work

with tyntec?

why work with tyntec - subscription services
Messaging-enabled customer experience. Higher conversion and engagement.

 

tyntec powers omni-channel communications, making it easy for Subscription Service brands to engage customers in the long-run. Backed by its industry-leading global network, tyntec provides easy-to-integrate APIs for SMS, mobile chat, number information and authentication, for fast, secure mobile communications. 

Increase Retention with

Customer Messaging

Retail Guide tyntec

Guide for Customer Retail Messaging

Ready to boost your customer retention? Find out how to delight your shoppers with two-way messaging.

Mobile subscription boxes

Mobile Messaging Aiding Customer Retention

Learn 4 ways how SMS and chat apps can reduce customer churn in subscription commerce market.