Handle disrupted travel communications
Alleviate contact centers – go digital
As the world is still amid a health crisis, travelers need assistance rebooking or canceling tickets, getting refunds and more. Contact centers have been overwhelmed for a long time now – it’s time to prioritize digital projects like implementing WhatsApp, Viber, and more for customer service.
Proactively send critical travel notifications like cancelations and information about refunds to customers. Whenever possible, add guidance about how customers can get more information directly on WhatsApp or via a URL.