DIFFERENTIATED CUSTOMER EXPERIENCE
Keep customers happy to stay
Faster response times
Customers want instant answers to their questions no matter whether your agents are available or not. Use our AI-powered messaging solution to respond faster, more reliable, and with higher quality. Automate repetitive customer inquiries and provide frictionless assistance with a chatbot that takes off the heavy load from your call-center agents. Saving your business money and time, and enabling your agents to concentrate on the more critical cases.
Call deflection in peak times
When your agents are overwhelmed with a high call volume, it helps both your agents and customers to deflect calls to digital channels like WhatsApp where agents are able to handle multiple customers at once. It reduces costs and puts the customer in control - a clear win-win.
Reduced customer churn rate
Customer retention is key to improving customer lifetime value and your profitability. By analyzing the messaging data, you can proactively reach out to customers before an issue escalates. Take action before you have to react to keep customers with you.