Make sure you have everything needed to begin your WhatsApp integration. You'll need a WhatsApp Business Account, currently be using shopify as your e-Commerce plaform, and a bit of coding skills to get started.
Find out how to implement the basics — shipping notifications, order confirmations, and order cancellations. Adding these three basic usecases to your business model can improve your return rate from missed package deliveries.
Click-to-Chat is a new feature available with the WhatsApp Business solution. Link from a Facebook ad, or directly from your website to a chat on WhatsApp! See how you can implement this and other non-traditional usecases to improve your CX.