Reduce abandoned shopping carts, increase conversions and engage customers with the power of SMS and chat app messaging.
Here are some great ways
to use messaging in Retail & e-commerce
Concierge CommerceEnrich your offer at the right time, with the right content
Bring messaging-powered customer conversations to personalize shopping experiences, utilizing SMS and/or chat apps to guide your customers throughout the shopping journey.
Abandoned cart notificationsGive users a little push to purchase the items they’ve left behind on your website’s shopping cart.
Re-engage buyers with full shopping carts and guide them to checkout via promotions, deals and coupons. Bring the urgency in converting the sale immediately, such as notifying them that the product will soon be out of stock.
Shipping parcel alertsAllow customers to track delivery & provide relevant updates.
Engage customers with proactive delivery updates, click & collect availability and unexpected changes in delivery. Provide a tracking URL and even allow your customers to schedule a delivery when they are home.
Customer serviceMake it easy for your customers to get in touch.
Get closer to your customers in their medium of choice – messaging – when they need customer support. Utilize proactive messaging for product recalls, reviews and re-engagement.
Messaging-powered customer journey
how retail can benefit from messaging
A versatile solution, messaging enables retail and e-commerce companies to get closer to consumers throughout the customer journey. In combination with your mobile app, website, customer service, and loyalty programs — messaging can help to re-engage users with deals and promotions, keep them updated with shipping notifications, and enhance loyalty and engagement.
An immediate, personal
Consumers have a wide range of options to shop these days. It’s no wonder that shopping cart abandonment — as well as the difficulty retailers have in converting sales — is increasing year over year. Addressing consumers’ needs comes down to personalization and immediacy, something that email marketing does not fulfill. While mobile apps provide a rich experience, app fatigue keeps consumers wary of downloading yet another app. Mobile messaging fills this gap: It provides immediate and personalized communications and engagement without any effort, and works seamlessly with and across other communications channels.
Enable global mobile messaging in combination with other marketing and engagement channels such as email and mobile apps to bring immediacy to customer experiences, globally.
Notify users of abandoned shopping carts with incentives to convert the sale with messaging.
Connect the dots for your customers when and where items are available for purchase.
Top tools used by the
retail & e-commerce industry
tyntec powers omni-channel communications, making it easy for retail and e-commerce brands to reach consumers, and conduct conversational commerce throughout the shopping journey. Backed by its industry-leading global network, tyntec provides easy-to-integrate APIs for SMS, mobile chat, voice and authentication, for fast, secure mobile communications.