Over the last 15 years, tyntec has built an unmatched global network and developed simple communications APIs to access the mobile world. Combined with our omnichannel communications platform, we do the heavy lifting in telecoms, so you can create epic connections with your customers with minimum effort. That framework is ideal for retail & e-commerce companies that want to conduct conversational commerce throughout the shopping journey without hassle.
Consumers have a wide range of options to shop these days. It’s no wonder that shopping cart abandonment — as well as the difficulty retailers have in converting sales — is increasing year after year. Addressing consumer needs comes down to personalization and immediacy, something that email marketing does not fulfill — but text messaging does. While mobile apps provide a rich experience, app fatigue keeps consumers wary of downloading yet another app. Customer service messages fills this gap with promotional messages, delivery tracking and shipping alerts, abandoned cart SMS reminders, and two-way customer conversations.
How to Enhance Loyalty in Retail & e-Commerce
Seamless Customer ConversationsEnrich your offer at the right time, with the right content
Bring messaging to customer service conversations for personalize shopping experiences, utilizing SMS, and/or chat apps to guide your customers throughout the shopping journey.
Abandoned Cart NotificationsNotify users they’ve left items behind on your in shopping cart
Re-engage buyers with abandoned cart SMS notifications and and guide them to checkout via promotional messages and coupons. Bring urgency in converting the sale immediately, such as notifying them that the product will soon be out of stock.
Delivery Tracking AlertsAllow customers to track their delivery & provide relevant updates
Engage customers with delivery SMS updates, click & collect availability, and unexpected changes in delivery. Provide a tracking URL and even allow your customers to schedule a delivery when they are home.
Personalized Messages and Increased Loyalty
Enable omnichannel mobile messaging with SMS and chat apps to bring immediacy to customer experiences.
Notify users of abandoned shopping carts with incentives to convert the sale with SMS and/or chat messaging.
Connect the dots for customers by sending messages when and where their favorite items are available for purchase.
Top tyntec Messaging APIs
For the Retail & e-Commerce Industry
Ninety-eight percent of users open SMS messages within three minutes, in contrast with a 20% open rate for email. SMS messaging provides the ideal combination of immediacy and personalization for marketing, customer communication, and conversion-driven alerts.
Amplify customer engagement with branded, multimedia functions, and immediate two-way messaging, in users’ preferred chat apps such as Facebook Messenger and Viber. Enable customer service and support, parcel shipment scheduling, delivery tracking and more.
Find and remove invalid and unavailable numbers before contacting your customers to improve marketing ROI and achieve better conversion rates. Use phone number intelligence like location and device status to prevent fraud.