Customer Messaging

Retail & e-Commerce

Reduce abandoned shopping carts, increase conversions, and engage customers with the power of SMS and text messaging for business with tyntec’s omnichannel communications platform

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Consumers have a wide range of options to shop these days. It’s no wonder that shopping cart abandonment — as well as the difficulty retailers have in converting sales — is increasing year after year. Addressing consumer needs comes down to personalization and immediacy, something that email marketing does not fulfill — but text messaging does. While mobile apps provide a rich experience, app fatigue keeps consumers wary of downloading yet another app. Customer service messages fills this gap with promotional messages, delivery tracking and shipping alerts, abandoned cart SMS reminders, and two-way customer conversations.

Use Cases

How to Enhance Loyalty in Retail & e-Commerce


Personalized Messages and Increased Loyalty

Personalized customer experience - Retail & eCommerce
Boost Loyalty with Customer mMssaging

Enable omnichannel mobile messaging with SMS and chat apps to bring immediacy to customer experiences.

Increase conversion rates - Retail & eCommerce
Increase Conversion rates and Reduce Abandoned Carts

Notify users of abandoned shopping carts with incentives to convert the sale with SMS and/or chat messaging.

Cross-selling - Retail & eCommerce
Strengthen the Link between Brick & Mortar and e-Commerce Stores

Connect the dots for customers by sending messages when and where their favorite items are available for purchase.

Top tyntec Messaging APIs

For the Retail & e-Commerce Industry

SMS - Tools

Ninety-eight percent of users open SMS messages within three minutes, in contrast with a 20% open rate for email. SMS messaging provides the ideal combination of immediacy and personalization for marketing, customer communication, and conversion-driven alerts.

Mobile Chat - Tools
Mobile Chat API

Amplify customer engagement with branded, multimedia functions, and immediate two-way messaging, in users’ preferred chat apps such as Facebook Messenger and Viber. Enable  customer service and support, parcel shipment scheduling, delivery tracking and more.

Number Verification - Tools
Number Information API

Find and remove invalid and unavailable numbers before contacting your customers to improve marketing ROI and achieve better conversion rates. Use phone number intelligence like location and device status to prevent fraud.

Learn more About

Omnichannel Communications

Retail Guide tyntec

Guide for Customer Retail Messaging

Ready to boost your customer retention? Find out how to delight your shoppers with two-way messaging.

Blog Post - eCommerce

Business Messaging helping e-Commerce

Increasing conversions with customer messaging. Learn how SMS and chat apps can boost conversions and engagement.

Our Difference

Why Retail & e-Commerce should Work with tyntec

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Better customer experience. Better conversion rates.

Over the last 15 years, tyntec has built an unmatched global network and developed simple communications APIs to access the mobile world. Combined with our omnichannel communications platform, we do the heavy lifting in telecoms, so you can create epic connections with your customers with minimum effort. That framework is ideal for retail & e-commerce companies that want to conduct conversational commerce throughout the shopping journey without hassle.

Ready to start?

Get in touch

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