Podcast
Podcast
Haley Evans Podcast Mobile Interactions Episode 6
Podcast | Simplifying Logistics Payments
Haley Evans from TriumphPay

In this episode, Haley Evans from TriumphPay speaks about the the UX design methods her company uses to simplify payments in the Logistics industry.

Profile picture for user Jean By Jean Shin
Podcast
Eric Broulette Podcast 5
Coaching for Customer Retention — The Athletic Way
Eric Broulette at Flywheel (formerly with Hudl at the time of recording)

In this episode, we talk with Eric Broulette and delve into the fast dynamics between sports coaching and tech. Focusing on communication tools used by tech companies to support various groups of users, from coaches to athletes and their fans, to get the most out of new streaming experiences.

Profile picture for user Jean By Jean Shin
Podcast
Podcast 4 Pook
Podcast | Journey to Retention Growth
Episode 4 Guest: Chris Pook, VP of Retention at Lyst

In this episode, we’ll sit down with Chris Pook, VP of Retention at a global fashion search company Lyst, and find out what it means to shop for fashion in the era of Google and Spotify. We’ll delve into what’s really shaping the user journey on Lyst – and how Chris is using technological tools and data to grow customer acquisition and retention. And yes, how to make the entire shopping experience smarter and more personalized for mobile users.

Profile picture for user Jean By Jean Shin
Podcast
Podcast 3 Marco
Podcast | Two-Way Communications with Customers
Episode 3 Guest: Marco Lafrentz, VP of CPaaS at tyntec

Many people would not consider texting back when they get a text message from a retailer or any other businesses. In many cases, they simply couldn’t. But that’s changing. With broader adoption among retailers and e-commerce brands, companies are starting to use text messaging to have two-way conversations with their customers, as an effective way to improve customer experience while solving problems quicker. 

Profile picture for user Jean By Jean Shin
Podcast
Podcast 2 John Coldicutt
Podcast | Modern Workforce
Episode 2 Guest: John Coldicutt, CMO at Planday

An interview with John Coldicutt — CMO at Planday, a SaaS-based workforce management solution. In this discussion, we'll cover the modern workforce and how today's companies are using new technologies and tools to improve communication and overall user experience.

Profile picture for user Jean By Jean Shin
Podcast
Keller Episode 1 Sigstr Podcast
Podcast | Mobile Interactions Now
Episode 1 Guest: Justin Keller, VP of Marketing at Sigstr

In this episode, we’re talking with Justin Keller. He’s VP of Marketing at Sigstr, a cloud-based email marketing platform. We’ll discuss how today’s businesses are using legacy communication channels such as emails as a marketing engagement tool, as well as new mobile channels, to personalize customer experience.

Profile picture for user Jean By Jean Shin