Mobile Interaction

Mobile Interaction
tyntec Live Chat, Business SMS, GDPR Compliance
Business SMS, Live Chat, and GDPR Compliance

GDPR brought many changes that affect customer communications and requires extra obligations for retailers to stay in touch. However, Mobile chat and SMS can have proved to resolve customer issues fast and efficiently. Hence, for companies, obtaining and maintaining user permission to connect on channels they use most is worth the extra effort required.

Profile picture for user Jean By Jean Shin
Mobile Interaction
Incident SMS Management Blog
How to Leverage Bulk SMS for Critical Notifications

Today’s businesses cannot run at email’s pace. When you need fast, reliable communications in case of incidents, SMS alerts are a great way to get ahold of the right people at the right time.

Profile picture for user manuelam By Manuela Marques
Mobile Interaction
Native SMS Integration SaaS
5 Advantages to Integrating SMS on Customer Service SaaS

SMS has become a strategic customer engagement channel. It’s time to natively integrate text messaging into your Software as Service (SaaS) platform.

Mobile Interaction
Chatting Up a Customer: Conversation with Lead Ovum Analyst - Blog Post
Chatting Up a Customer: Conversation with Lead Ovum Analyst

Looking at the dizzying array of new developments happening with chat apps, I had the urge to talk with someone who can weave together the fragmented pieces I was seeing. So, I caught up with Pamela Clark-Dickson, Lead Analyst at Ovum who’s been tracking the chat app industry from its early days. What I was really after was to learn what it all means for brands who’ve been trying to catch up with consumers who are spending ever more time on their chat apps.

Profile picture for user Jean By Jean Shin