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Omnichannel Support Inbox Pricing

See the pricing for our powerful omnichannel support platform to manage customer conversations in one place. Pricing already includes WhatsApp Business Profile and multiple other channels. 

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Support Inbox
Starter
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Ideal for small businesses with low volume conversations. Includes unlimited messages to 1,000 active contacts / month.
189.00
/ month ¹
  • 1 WhatsApp Business Profile included ²
  • Unlimited messages to 1,000 monthly active contacts ³
  • 10 agents included
  • No setup fees
  • € 100.00 / extra WhatsApp Profile
  • € 0.09 / extra monthly active contact
  • 11–30 agents, € 25.00 monthly per agent
  • 31+ agents for free
  • Access to Conversations API included
  • Minimum subscription of 1 month ⁴
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Support Inbox
Starter
icon_whatsapp_business_24px_color_svg
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icon_viber_business_24px_color_svg
icon_apple_business_chat_24px_color_svg
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icon_twitter_24px_color_svg
icon_instagram_24px_color_svg
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Ideal for small businesses with low volume conversations. Includes unlimited messages to 1,000 active contacts / month.
$
219.00
/ month ¹
  • 1 WhatsApp Business Profile included ²
  • Unlimited messages to 1,000 monthly active contacts ³
  • 10 agents included
  • No setup fees
  • $ 120.00 / extra WhatsApp Profile
  • $ 0.11 / extra monthly active contact
  • 11–30 agents, $ 30.00 monthly per agent
  • 31+ agents for free
  • Access to Conversations API included
  • Minimum subscription of 1 month ⁴
Most popular
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Support Inbox
Growth
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icon_viber_business_24px_color_svg
icon_apple_business_chat_24px_color_svg
icon_facebook_messenger_24px_color_svg
icon_twitter_24px_color_svg
icon_instagram_24px_color_svg
icon_google_business_messages_24px_color_svg
Great option for businesses with a growing volume of conversations. Includes unlimited messages to 3,500 active contacts / month.
269.00
/ month ¹
  • 2 WhatsApp Business Profiles included ²
  • Unlimited messages to 3,500 monthly active contacts ³
  • 10 agents included
  • No setup fees
  • € 45.00 / extra WhatsApp Profile
  • € 0.05 / extra monthly active contact
  • 11–30 agents, € 25.00 monthly per agent
  • 31+ agents for free
  • Access to Conversations API included
  • Minimum subscription of 6 months ⁴
Most popular
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Support Inbox
Growth
icon_whatsapp_business_24px_color_svg
icon_sms_24px_color_svg
icon_viber_business_24px_color_svg
icon_apple_business_chat_24px_color_svg
icon_facebook_messenger_24px_color_svg
icon_twitter_24px_color_svg
icon_instagram_24px_color_svg
icon_google_business_messages_24px_color_svg
Great option for businesses with a growing volume of conversations. Includes unlimited messages to 3,500 active contacts / month.
$
319.00
/ month ¹
  • 2 WhatsApp Business Profiles included ²
  • Unlimited messages to 3,500 monthly active contacts ³
  • 10 agents included
  • No setup fees
  • $ 55.00 / extra WhatsApp Profile
  • $ 0.06 / extra monthly active contact
  • 11–30 agents, $ 30.00 monthly per agent
  • 31+ agents for free
  • Access to Conversations API included
  • Minimum subscription of 6 months ⁴
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Support Inbox
Enterprise
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Made for enterprises with high demand of conversations. Includes unlimited messages to 6,000 active contacts / month.
399.00
/ month ¹
  • 5 WhatsApp Business Profiles included ²
  • Unlimited messages to 6,000 monthly active contacts ³
  • 10 agents included
  • No setup fees
  • € 25.00 / extra WhatsApp Profile
  • € 0.03 / extra monthly active contact
  • 11–30 agents, € 25.00 monthly per agent
  • 31+ agents for free
  • Access to Conversations API included
  • Minimum subscription of 12 months ⁴
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Support Inbox
Enterprise
icon_whatsapp_business_24px_color_svg
icon_sms_24px_color_svg
icon_viber_business_24px_color_svg
icon_apple_business_chat_24px_color_svg
icon_facebook_messenger_24px_color_svg
icon_twitter_24px_color_svg
icon_instagram_24px_color_svg
icon_google_business_messages_24px_color_svg
Made for enterprises with high demand of conversations. Includes unlimited messages to 6,000 active contacts / month.
$
469.00
/ month ¹
  • 5 WhatsApp Business Profiles included ²
  • Unlimited messages to 6,000 monthly active contacts ³
  • 10 agents included
  • No setup fees
  • $ 30.00 / extra WhatsApp Profile
  • $ 0.036 / extra monthly active contact
  • 11–30 agents, $ 30.00 monthly per agent
  • 31+ agents for free
  • Access to Conversations API included
  • Minimum subscription of 12 months ⁴

¹ Not included in monthly subscription fee: WhatsApp Business messages fees apply; If applicable, SMS message fees and Viber message fees and monthly minimum spent apply.
² WhatsApp Business Profiles are active if at least 1 message was sent by your business in a given month.
³ An active contact is an end user that has exchanged at least 1 message with your business over WhatsApp in a given month.
⁴ tyntec customers are billed on a monthly basis. All payments are due and payable within 15 calendar days from the date of the invoice. 

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Start your 30-day free trial

Request your 30-day free trial for WhatsApp Business + Support Inbox.

Available to medium and large enterprises only

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WhatsApp Pricing Calculator

Calculate your monthly costs for WhatsApp Business

Our WhatsApp Business pricing calculator will help you find the right plan before signing up. Easily calculate message costs per country and per activated number by clicking below. You can also download your costs overview.

FAQs - Frequently Asked Questions
Your Questions Answered
  • Why does tyntec charge monthly fees for WhatsApp Business?

    tyntec charges monthly fees to cover costs related to configuring, setting up, hosting and maintaining your WhatsApp Business Account. We do NOT charge setup fees.

     

    Also, tyntec's monthly fees include unlimited session messages per active contact, which gives you the opportunity to leverage a package without worrying about transactional costs.

     

    To enable companies of various sizes and pockets to use WhatsApp, we have three monthly plans that you can choose from, each with differentiated benefits and features:

    • Starter: EUR 89, incl. unlimited session messaging for 1000 active contacts. Additional contact charged at EUR 0.09
    • Growth: EUR 169, incl. unlimited session messaging for 3500 active contacts. Additional contact charged at EUR 0.05
    • Enterprise: EUR 299, incl. unlimited session messaging for 6000 active contacts. Additional contact charged at EUR 0.03
  • What are message templates and how are they priced?

    When you initiate a conversation with your users, you will need to use Message Templates. These templates must be pre-approved by WhatsApp. With Message Templates you can send notifications, updates, reminders, and more. In addition to text, images and PDFs are available as media message templates.

     

    Message Templates are charged as follows:

    • WhatsApp charges on a per message basis. Check WhatsApp Pricing Fees.
    • tyntec does not charge on a per message basis. Rather, we charge per active contact. When you send a Message Template, the recipient count as one contact of your active contacts included in your chosen package (Starter, Growth, Enterprise).

     

    In case you message more contacts as included in your chosen package, tyntec charges an additional fee per active contact.

  • What are session messages and how are they priced?

    Session (or chat) messages are triggered by a contact response to your WhatsApp Business Profile or when the contact initiates a conversation with the company. In both scenarios, the ’24-hour support window’ opens, allowing companies and contacts to communicate without the need of a templated message.

     

    During this timeframe, WhatsApp does not charge any fees. Also, the session messages exchanged are included in your tyntec package for a certain amount of active contacts, therefore there’s no extra message fee charged for session messages, either sent or received.

     

    You can virtually exchange as many messages with your contacts as you like.

     

    The only fee that may be charged extra is if you message more contacts than what your package already includes. If that happens, tyntec will charge you an additional fee per active contact determined by the package you chose.

  • What’s an active contact and how are they charged?

    Active Contact is an end user that has exchanged (received or sent) at least 1 message on WhatsApp in a given month. You can exchange ‘unlimited session messages’ per active contact.

     

    Each price plan has a certain amount of monthly active contacts included:

    • Starter: 1000 monthly active contacts
    • Growth: 3500 monthly active contacts
    • Enterprise: 6000 monthly active contacts

     

    In case you have communicated with more active contacts in a given month than what’s included in your chosen package, we charge an additional fee per active contact:

    • Starter: EUR 0.09 per monthly active user
    • Growth: EUR 0.05 per monthly active user
    • Enterprise: EUR 0.03 per monthly active user
  • Can upgrade / downgrade my plan?

    While you can always upgrade your plan at any time, downgrading your plan depends on the subscription terms of your existing package.

     

    For example, if you currently have the Growth plan, which has a minimum subscription of 6 months, you can downgrade it to Starter after your minimum subscription has run out. With Enterprise, which has a minimum subscription of 12 months, the same principle applies.

  • How can I see how many monthly active contacts have been used?

    All of your financial reports will be based on monthly active contacts and can be found on your tyntec account.

     

    Find more information on how to view your financial reports here.

  • Will I be charged VAT?

    Customers outside of the EU and United Kingdom are not charged VAT. While customers in the EU and the United Kingdom need to provide us their VAT number to avoid having VAT applied to their invoice.

     

    Customers who are VAT-registered in the United Kingdom are subject to a domestic reverse charge as per (VAT Act 1994 Section 55). Customer accounts to HMRC for the reverse charge output tax on the VAT exclusive price of items. Customers who are VAT registered in Europe, excluding the United Kingdom, are subject to reverse charge (per Art. 196, 6. EU-Directive).

  • How can I pay my tyntec invoice?

    This is how you can pay your invoice

    • You can pay your invoice on my.tyntec.com, and also top up your credits to send WhatsApp messages. Just proceed to “Finance” and then “Online Payments”. Please note that we do not collect money automatically.
    • Alternatively, pay your invoice via bank transfer (details are in every invoice).

     

    ℹ️ WhatsApp invoices are due after 15 days post payment by default, for both direct enterprises and ISV partners.

     

    ✉️ In case anything is unclear about payments, please contact billing@tyntec.com.

Customer References inline october 2019