Check our pricing for the Conversations Inbox, plus packages for the omnichannel platform with WhatsApp and Viber included.
¹ Not included in monthly subscription fee: WhatsApp Business messages fees apply; If applicable, SMS message fees and Viber message fees and monthly minimum spent apply.
² WhatsApp Business Profiles are active if at least 1 message was sent by your business in a given month.
³ An active contact is an end-user that has exchanged at least 1 message with your business over WhatsApp in a given month.
⁴ A conversation is at least 1 message delivered over WhatsApp in a 24-hour period. The first 1,000 conversations are free of charge every month. For additional conversations WhatsApp’s rates apply.
⁵ tyntec customers are billed on a monthly basis. All payments are due and payable within 14 calendar days from the date of the invoice.
Request your 30-day free trial for WhatsApp Business + Conversations Inbox.
Find the right WhatsApp pricing package before signing up. Easily calculate conversation costs per country and activated phone number. You can also download your calculation in a .XLSX file.
Also, tyntec's monthly fees include unlimited session messages per active contact, so you don't have to worry about variable transactional costs.
To enable companies of various sizes and budgets to use WhatsApp, we have 3 monthly plans that you can choose from:
If you’d like to use the Conversations Inbox with WhatsApp, the pricing is calculated on your chosen WhatsApp package (see options below), plus add EUR 100 for Conversations Inbox full access.
Pick your preferred WhatsApp package from these options:
ℹ️ Please note that WhatsApp message fees are charged on top. Check WhatsApp pricing here.
ℹ️ For more details, download the Conversations Inbox pricing.
Each price plan has a certain amount of monthly active contacts included:
In case you have communicated with more active contacts in a given month than what’s included in your chosen package, we charge an additional fee per active contact:
WhatsApp Business API conversations fall into two categories that are priced differently:
All conversations are measured in 24-hour increments, or "sessions", that start whenever a business delivers the first message. The first message can be initiated by the company (business-initiated) or a business reply within 24 hours of a user message (user-initiated). A user is defined as the person or entity with whom the business is messaging.
Conversations charges are based on the user’s phone number. Rates for business-initiated and user-initiated conversations vary by market (country or region). See Rates for specific pricing information.
ℹ️ Check the complete documentation and rates on conversation-based pricing on Facebook for Developers and Example Conversational Flows.
⚠️Please note that this change is only applicable for WhatsApp message fees. The tyntec pricing remains the same for enterprises and ISVs alike.
¹ € 149/monthly subscription includes access to the Conversations Inbox. Viber message fees and a monthly minimum spend, as well as other channel fees are charged separately.
² Only for Conversations Inbox with Viber Business accounts.
³ Download our Viber Business pricing to view applicable Viber message fees for transactional, promotional, and session messages.
⁴ tyntec customers are billed on a monthly basis. All payments are due and payable within 14 calendar days from the date of the invoice.
ℹ️ Please note that Viber message fees are charged on top. Download Viber rates here.
ℹ️ For more details, download the Conversations Inbox pricing.
✉️ In case you have any questions or want to proceed with a free trial for Viber, please contact our Onboarding team at onboarding@tyntec.com.
The trial does not include:
ℹ️ Check more details on Viber billing information here.
Because Viber charges only per message/session, it’s important that companies commit a minimum spend to continue with a business profile. This is required by Viber and has also the goal to avoid setting up many accounts that turn out to be inactive or with very low usage.
A company is billed a minimum monthly fee for each Business ID. For example: if a service is created on February 2nd/16th/28th, the minimum fee will apply in March. No extra charges are applied if the minimum fee is reached organically.
| Countries | Minimum monthly fee |
|---|---|
| Belarus, Bulgaria, Greece, Hungary, Iraq, Moldova, Russia, Ukraine | EUR 150 |
| All others | EUR 100 |
In addition:
This is how you can pay your invoice
ℹ️ Viber invoices are due after 15 days post payment by default, for both direct enterprises and ISV partners.
✉️ In case anything is unclear about payments, please contact our Billing team at billing@tyntec.com.
