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TECH & INTEGRATION PARTNER


Customer Engagement made easy

We are a Contact Center company focused on innovation. We have been providing award-winning platforms, fully based on IP architectures, to Contact Centers of all sizes for 10+ years.

Our platform combines multiple communication channels: voice, video, e-mail, social media, chat and WhatsApp. The interface is unified, intuitive, browser-based and available anywhere thanks to WebRTC technology. It’s fully integrable with third party applications, such as CRMs.

We follow an indirect sales model with worldwide partners that add their local knowledge and expertise to our solutions.

The partnership with Tyntec allowed Collab to expand the breadth of its omnichannel capabilities, namely by adding the WhatsApp channel to its offer. Contact Centers using OneContact CC can now service and engage their customers through WhatsApp, all while maintaining the same user experience they’ve become so accustomed to in other channels.

OneContact CC

All in one contact center suite that streamlines all channels into a single, omnichannel interface. Includes real time reporting, voice and screen recording and intelligent call routing.

Artificial Intelligence solutions

State of the art tools that automate and empower CCs. Design bots flows easily, support and empower your agents and extract value from sentiments with our AI applications.

Flexible deployment options

Cloud, private cloud or on-prem. Collab tailors solutions to companies sizes and proposes with secure, scalable and functional deploy.

Gamification

Challenges employees through a series of interactive gaming experiences aiming to boost motivation, improve performance and skills, while meeting the company’s KPIs and goals.

WorkForce Optimization

Schedules timetables, breaks and vacations intelligently, ensuring more productivity with less costs. Forecasts needs and plans staffing accordingly. Monitors teams and KPIs with real time reports.

OneContact PBX

A worldwide VoIP business solution that enables an integrated management of physical, mobile and convergent extensions.

Customer References inline october 2019