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Cognigy is a global leader in the Conversational AI marketplace, with a highly-flexible Conversational AI Platform to build advanced, integrated Enterprise Virtual Agents for Customer and Employee Service on Chat and Voice Channels.

Cognigy is a Düsseldorf based Enterprise Software vendor for Self-Service Conversational AI Automation. Cognigy’s product Cognigy.AI is the leading Enterprise Conversational AI Platform for customer & employee support process automation. Available in both On-Premises and SaaS deployment, Cognigy.AI enables enterprises to connect to their users on any conversational channel, including chatbots, virtual agents, or phones. Cognigy.AI based chatbots and virtual assistants communicate effectively and intelligently with customers and employees:

  • Reduced call and email inquiries in customer service
  • Increase support efficiency whilst saving support costs
  • Increase customer satisfaction by providing fast and frictionless experiences


Customers now benefit from tyntec’s long-term expertise with WhatsApp and Cognigy’s position as a leader in the field of conversational automation. WhatsApp offers convenience for consumers as well as GDPR compliance for enterprises and has thus become an indispensable communication channel for customer interactions. The partnership with Cognigy now allows enterprises to offer excellent, individual, and sophisticated customer service using both technologies.

Connect WhatsApp to Cognigy.AI

I would bet that you also use WhatsApp for your daily conversations, don’t you? It wouldn’t be surprising… There are up to 2 billion daily users worldwide, which places the chat application in the third place of most used social media platforms on this planet (Manish, 2020).

Customer References inline october 2019