CHATBOT PARTNER
Cognigy is a Düsseldorf based Enterprise Software vendor for Self-Service Conversational AI Automation. Cognigy’s product Cognigy.AI is the leading Enterprise Conversational AI Platform for customer & employee support process automation. Available in both On-Premises and SaaS deployment, Cognigy.AI enables enterprises to connect to their users on any conversational channel, including chatbots, virtual agents, or phones. Cognigy.AI based chatbots and virtual assistants communicate effectively and intelligently with customers and employees:
Customers now benefit from tyntec’s long-term expertise with WhatsApp and Cognigy’s position as a leader in the field of conversational automation. WhatsApp offers convenience for consumers as well as GDPR compliance for enterprises and has thus become an indispensable communication channel for customer interactions. The partnership with Cognigy now allows enterprises to offer excellent, individual, and sophisticated customer service using both technologies.
I would bet that you also use WhatsApp for your daily conversations, don’t you? It wouldn’t be surprising… There are up to 2 billion daily users worldwide, which places the chat application in the third place of most used social media platforms on this planet (Manish, 2020).
