“We SMS-enabled our hotline number with tyntec’s Interactive Text and enjoyed 20% in cost savings in order management for roaming packages. A simple yet a powerful solution.”
— Contact center director, a large telecoms company in Germany
Here are some great ways to use
Interactive Text in your business:
Customer supportCreate meaningful customer moments
Enabling your existing customer support phone number with SMS can help you streamline your customer support, reduce pressure on voice-based support and decrease resolution time.
Appointment schedulingGo beyond appointment reminders
With an SMS-enabled phone number, you can give your users the option to confirm, cancel or reschedule an appointment reminder, which can help increase efficiency and reduce no-shows.
Remote employee communicationsBoost worker collaboration
With an SMS-enabled phone number, you can give your users the option to confirm, cancel or reschedule an appointment reminder, which can help increase efficiency and reduce no-shows
Make the most of
tyntec's advanced features
Customer service needs to be conversational. Two-way SMS conversations can be integrated onto your workflow to respond to inquiries. Use messaging to reach out proactively – and further engage your customers.
We offer the most advanced messaging APIs in the industry, packed with features and customizable parameters for demanding customers.
Our simple and robust APIs are developer-friendly. Your team can easily test and integrate the APIs – and monitor their performance via our real-time dashboards.
Text integration made easy
This is how it works
1. Text-enable your existing phone number (landline and/or toll-free), or get a number from us
2. Customers can text your contact center with questions, complaints, etc.
3. Your agents can reply to all inquiries via texting as well as send out notifications, promotions and more via SMS
Ready to get started?
Get in touch.