tyntec charges the following elements:

• A monthly fee that includes active phone numbers associated with your WhatsApp Business Profile, tyntec message fees per Active Contact, setup and maintenance of your account.
• In case the business messages more active contacts that are included in their chosen package, a fee per active contact applies on top.
• WhatsApp message fees that are applicable when companies start a conversation with a contact as a message template. These fees are collected by tyntec and passed in their entirety to WhatsApp. This is the WhatsApp pricing for message sending.

tyntec does NOT charge setup fees.

If you’re a technology provider, you can become a WhatsApp ISV Partner. Get in touch here for more information.

• The monthly fee includes the following:
• Active Phone Numbers associated with your WhatsApp Business Profile
• tyntec message fees on per Active Contact (‘unlimited session messages’)
• Setup, maintenance and service of your account
• Pre-built integrations for your CRM, e-commerce and AI systems
• Submit as many message templates for approval as you need
• New feature rollouts.

Please note that the monthly fee does not include the message fees charged by WhatsApp for templated messages.

The Support Inbox gives you a web-based user interface to orchestrate chat conversations. With this powerful platform, you can manage everything WhatsApp related and enable your agents to easily communicate with your customers.

Currently, tyntec charges EUR 100/monthly on top of your chosen WhatsApp package. If you have chosen the Starter package in the value of EUR 89, by adding the Support Inbox, your total monthly fee would be EUR 189.

The monthly fee for the Support Inbox includes:

• Your WhatsApp Business Profile
• Access to a myriad of channels, including Viber, Instagram, Facebook Messenger, and more.
• 10 agents
• Integration to your CRM and/or chatbot systems.

For more information about the Support Inbox, get in touch here.

When you initiate a conversation with your users, you will need to use Message Templates. These templates must be pre-approved by WhatsApp. With Message Templates you can send notifications, updates, reminders, and more. In addition to text, images and PDFs are available as media message templates.

Message Templates are charged as follows:

• WhatsApp charges on a per message basis. Check WhatsApp Pricing Fees.
• tyntec does not charge on a per message basis. Rather, we charge per active contact. When you send a Message Template, the recipient count as one contact of your active contacts included in your chosen package (Starter, Growth, Enterprise).

In case you message more contacts as included in your chosen package, tyntec charges an additional fee per active contact.

Session (or chat) messages are triggered by a contact response to your WhatsApp Business Profile or when the contact initiates a conversation with the company. In both scenarios, the ’24-hour support window’ opens, allowing companies and contacts to communicate without the need of a templated message.

During this timeframe, WhatsApp does not charge any fees.

Also, the session messages exchanged are included in your tyntec package for a certain amount of active contacts, therefore there’s no extra message fee charged for session messages, either sent or received.

You can virtually exchange as many messages with your contacts as you like.

The only fee that may be charged extra is if you message more contacts than what your package already includes. If that happens, tyntec will charge you an additional fee per active contact determined by the package you chose.