What specifics should I know about Message Templates?


Every message template must be approved by WhatsApp before it can be used; when submitting the message template, keep in mind that you need to contain the full body of the message. This also allows options to add unique parameters, represented as placeholders.

For example, the message:

Hi Joey! Thanks for starting your personal training plan. We’ll send you a weekly update with your new schedule. You can log-in online using your training ID 123456. Stay fit!

Needs to be submitted as:

Hi {{1}}! Thanks for starting your personal training plan. We’ll send you a {{2}} update with your new schedule. You can log-in online using your training ID {{3}}. Stay fit!

The message template uses numbered placeholders '{{x}}' for each variable in the message. Each variable can be replaced with text that contains letters, digits, special characters, or spaces. Each message template needs at least one parameter.

One of the unique features of the WhatsApp Business Solution is that it offers locale editing. When sending the message template, WhatsApp will identify the language of the recipient WhatsApp account, and if a locale message template has been submitted, that language will be used.

The submission process will be taken care of by tyntec. We'll submit your template messages for you and keep you updated on their status. You can submit your message templates via the Set Up Form or to whatsapp@tyntec.com. 

Get more information in our Tech Docs on how to set up your Message Templates.